My Stardock games purchased through Impulse are missing; Sins, both expansions & Demigod.  Manual activation fails.  I have submitted a ticket through eSupport, waited a few days, nothing.  I check my spam box all the time; not there.

After not hearing back from support, I sent an email to the sales address; all I got was another autogenerated ticket number.  Rediculous.  So now I have inadvertently sent myself "to the back of the line" because I have submitted two tickets.  Usually the squeaky wheel gets the grease, but I suppose Stardock would like to teach us a lesson about being patient instead.  Very patient. 

So patient, in fact,  that I am expected to sit around for days and days with no access to the games I paid for.  This support is horrible.  When someone spends their money on your product and cannot get access to it, then can't get any help for more than a week, you should expect that person to lose all faith in your company.

Here are the ticket numbers, I'm hoping someone in your organization will do the right thing and restore what little confidence I have left.

[#UKF-286395]: Missing purchased software from "My Games". Cannot activate manually.

[#UIE-922611]: Cannot access my purchases; no response from support.

Thank you.