Updated Impulse and....

Stop sending tickets / emails, it resets you in their queue just like hanging up and re-dialing in a phone queue.

Make sure that the email you are trying to register with in Impulse is indeed the email you used to purchase the software.

I'm sure more suggestions will follow from others, I just wanted to get those two out there.

No I know I shouldn't send more tickets/emails.  I was in rage mode.

I have two seperate emails attached to stardock, and the one I registered OD to doesn't work. The secondary one doesn't work. So let's just say I've already double and triple checked EVERYTHING possible. The key is the same everywhere. So yeah... It's nothing on my end.

Any other suggestions?

I just browsed through the threads and I keep seeing "contact support".

I imagine you already know it, but you do need to be running with Administrative privileges.

Next thing that you probably already know- if you're copying and pasting your key in there, make sure no extra characters (even blanks) are getting tacked onto the end.  Happens sometimes depending on where you're copying from.

If you're feeling adventurous, you can try going into Impulse, clicking on the square menu icon in the top left, click on "Impulse Settings" command, click on "Reset Data" button in the middle of the General/Advanced settings window.  I have no idea what that might do at this point, I'll leave that up to you, but it's there.

Admin privileges wouldn't make a key stop working. But yeah I'll look into what Reset Data does, but it's telling me on two separate computers that the key is invalid.

I mean for Christ's sake I just bought it. I'm staring at the receipt right now going WHY WONT YOU WORK.

Thanks for the ideas.

If you're still having trouble you might consider running the file linked in reply #4 here:

https://forums.wincustomize.com/409385

It's a "fix registrations" file.

Comment on Support email:

Yeah, I sure know about being put to the back of the line.  I waited 1 1/2 weeks on a Presales question.  I waited another 4 days.  Even if it is a Customer Service Pre-Sales, that won't change it.  I mean, look how long it took to just purchase the thing.  It just looks bad to a new customer, that's all.

I didn't get my Desktop X in the OD subscribe to boot.  Seems like a "bate and switch" to me, since the adverts (where the "Buy" button is) has this still listed.  It was one of the three main programs that hooked me.  SO, on a few counts, we have started on a negative note.  :'(

I say this, because I really am concerned for what I have seen and expereice so far.  Is StarDock under some problems that threated its viability?  For those of us who have supported by our purchases and those who have been here for a very long time, it seems a fair thing to be open with the community.  At least offer a news section on thier website, so they can keep the negative tide at a minimum.  I guess it depends on what your goals are though. 

To better days StarDock ... and users.

BarJabba - check - https://forums.wincustomize.com/409931/page/2/#2960205

There's no greater satisfaction in life than buying something, and then finding out that it doesn't work--it makes you want to break things.  The thing is, though, that most of the people who have bought this software have never had problems, and when someone does, they end up getting solved, either by Stardock Support, or by helpful commenters in the forums. Stardock has been around quite awhile, and they certainly don't engage in "bait and switch".

It's understandable that when something like this happens to a newcomer, they want to yell and scream--I would too. However, at some point, the problems are solved, and you can enjoy what you bought. By the way, I'd recommend sticking with ObjectDesktop instead of buying things individually; you save a lot of money, and get almost everything Stardock makes (except for ObjectDock, for instance).

Anyway, welcome to the world of skinning.

To quote my e-mail to Stardock Support:

Ticket ID: UEA-111703 

__________

  I renewed Object Desktop 2011/06/23. and I got an e-mail off confirmation.
  But after 2 days of trying my *Impulse* still shows this:

  *your account is expired. (ref: 3)*

  and I can't renew my registration with Impulse!

  Please fix it.

____________

That was nine days ago. I still waiting for any response and can't use what I paid.

fix_registrations.reg does not work 

"It's understandable that when something like this happens to a newcomer, they want to yell and scream--I would too. However, at some point, the problems are solved, and you can enjoy what you bought. By the way, I'd recommend sticking with ObjectDesktop instead of buying things individually; you save a lot of money, and get almost everything Stardock makes (except for ObjectDock, for instance).

Anyway, welcome to the world of skinning."

Thank you for the level headed verses.  A rarity in the forum world.  My comment needs clarification.  I did mention that it was like something I have experienced recently that was definantly a fraud called bait and switch.  I apologize if that comment any sensibilities or a loss of product confidence or loyalty.  I am a previous software developer and have range the gamit.  SO, I do know what you say is usually true, about solving software issues.  Like you said, that is also ture, StarDock had been around for a long while.  Which is one of the main reasons I went ahead with the purchase of OD.  I DO want SD to continue, if it can.  I am now doubting that for not one or two software issues, but other even more "business" killing events.  I want SD to succeed.

I come from a unique prospective.  I am not overly loyal.  I am a new purchaser and user.  I have my experience, which I mean only to pass on in an effort to help, if I am can.  Not to glote, but support. 

You can not help the person who refuses to except something needs fixing.  Truthfully said, honesty is only the door.  SD should do better in a few area and usually it isn't the pervue of the customer to fix those things that SD needs fixing.  Oh it is a great help (even fun) to have forum communities helping each other.  It's not good to have companies depending on the customer/user to support the software.  Believe me I can give some stark examples.  These examples, well the companies aren't around any longer.  In fact, a few we bought out in a bankrupty.  I do not want companies as SD to every go that way.  I have a love for small to medium companies.

At this point (date) I think this threads original poster is somewhat justified.  The real problems lie elsewhere.

Have a good all!