Help!A product is missing from my account and wont activate

I suggest you try one last time to write (but not if you wrote during the last week). If you receive no response within seven days, I would suggest you write to the [email protected] and outine all the events as well as the url of this thread.

*edit: The OP was edited by soldat37 after I posted this response.

It would help if you included your trouble ticket number here so that support can check the status.

I have 2 trouble tickets in the last 2 days.The one from a month ago was completely ignored.This service is totally unacceptable.After I rectify this I am going back to buying physical software on DVD's that I know will install every time.

Tickets,

#BLH-612580

#IBT-353262

Stardock support reply to tickets on a first-come - first-served basis.  I believe that in the auto-reply when you submitted your initial ticket it stated to not submit another one unless you received a reply as each time a ticket is submitted it goes to the end of the queue.  What was the ticket number from your email from a month ago?

As it is the holiday season Stardock is closed and will not return to work until January 3rd.

Won't be able to access what I paid for,for at least another week then.Thanks for your replies.At least someone is listening.

In the meantime you could try the following to see if it fixes your issue -

Try closing Impulse and running the following file:

http://sd.stardock.com/curthendzell/fix_registrations.reg

Make sure to follow the link in Internet Explorer, as other web browsers will not handle the file type correctly.  Once you follow the link, save the file and double click it to apply it.  Then relaunch Impulse.  You will need to re-login with your username/e-mail (either will work) and password.

Tried it 4 times.Did not work for me.I just do not understand why my product was there weeks ago and now its as if I never purchased it and yet the one I purchased 2 weeks ago shows up.A quick look in search and I see this problem has happened before with others here.

I don't see what the point of archiving it is if I can't reinstall it with those files.I really despise online activation.I have my serial key,I should be able to activate it offline and just play.I have used Steam for 5 years and never had an issue like this.Most everyone I know is already back to work(including myself) and yet 6 more days until I can get any sort of service from stardock.

I sympathize, soldat37, but we did try to help. You'll have to wait for Stardock Support to come back and catch up.

Stardock protects itself from piracy of the software this way, and it has every right to do so. You did enter into the purchase understanding the terms.

Different places of employment have different vacation policies. Sorry you are inconvenienced, but you'll have to wait.

After all:

Try being patient a bit longer.

As a paying customer and having had a ticket ignored for over a month I can tell you what I think of patience but I will keep that to myself.

It would be very odd that you would have to wait that long for a reply.  Have you checked your junk mail filters?  Do you have more than one email account?

No junk mail filters.Only one email account.

Have you tried clicking my account at the top of the window and choosing the registrations tab and seeing if it is listed there?

Soldat37: Please see PM.

Island Dog,you have a reply.

What is alarming is no,its not listed there.I had a refund for this product on the 15th of Sept because of technical issues.I was refunded but I purchased it again on the 20th of Sept when everything was sorted out.At that time I downloaded it and it worked fine.

If my game was deleted for a refund it should not have been because the 2nd purchase was made about a week later and had nothing to do with the order or issue I had prior.I have my order number receipts.Those receipts are also listed when I login to the impulse webpage and can be seen on the "Print Invoices (View Past Orders)" tab of that webpage.

Couldn't you have just come out and told the whole story from the get go?

Whats the difference?Regardless my product is missing.It worked for 3 months then it disappeared.

The post was not edited.

Really? Perhaps you can explain this, then? Try clicking on the "View Edits" button on your Original Post.

And the edits prove what exactly?

Seriously,Is there some reason you need to flood my thread with combative replies?The whole story did not need to be posted to the whole world here.Just the issue at hand.Again,the software was paid for and it disappeared from the Impulse program and profile here months after the purchase.Not my error.

soldat37: Please see my PM.

It would be nice if someone actually answered the phones.Placed a call 3 times and got an answering machine.You can't even call in if you have a problem.The only number is for sales.Like I want to wait another week through the online support because its queued?

Please see PM

It appears we refunded your order on 9/20/10.  The order number you listed in your support ticket for the repurchase is the order number for the refund, not an additional purchase.  ARMA 2: Private Military Company is still on the account and should be accessible.