Quoting KellenDunk, reply 21I gave up and sent it in, it turns out I was eligible for an accidental damage warranty on it. Replaced the screen on my wife's machine myself. My machine is currently on a fedEx truck on it's way home.
amazing the way things work out. after all the frustration and worry and pain, you have to admit that there is a hand at work in our lives that is beyond our control.
I totally believe that, and am constantly frustrated and relieved to consider the implications of it.