What is the usual response time of the support team?

April 20, 2009 12:42 PM from

Who knows: what is the usual response time of the support team (I mean at least they are telling you we are looking into it)?

1,106 views 4 replies

Reply #1 April 20, 2009 12:50 PM from

Demigod Forums Top

I emailed about merging 2 accounts and got the issue resolved (and a response) in about 28 hours.

Reply #2 April 20, 2009 12:57 PM from

Demigod Forums Top

Quoting Spooky, reply 1

I emailed about merging 2 accounts and got the issue resolved (and a response) in about 28 hours.

End of Spooky's quote

2 days. Working days?

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Reply #3 April 20, 2009 1:15 PM from

Demigod Forums Top

Err, one working day. 28 hours may technically be more than one day, yes. But I emailed on Thursday, got the response on Friday. Maybe that's more clear .

Reply #4 April 20, 2009 1:29 PM from

Demigod Forums Top

They don't work weekends, and you should have gotten an auto-reply after you sent it in.

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