Problem purchasing the expansion

Is anyone else having this problem?

Hi, I wanted to pre-buy this expansion but it keeps saying Stardock can't process the order when I enter my Credit card info. Anyone else having this error?  I've entered in all the information properly numerous times.

2,804 views 4 replies
Reply #1 Top

You should contact [email protected] to see what's going on. Yours is the first post about it that I've seen :P

Reply #2 Top

Yeah I contacted them but they haven't gotten back yet.  The thing is maybe I used a Canadian credit card but I'm on a Mainland Chinese server connecting to the billing site.  I wonder if that has anything to do with it.  I download updates and stuff from here using Impulse so I don't see what the problem is.  Has the full game been released yet?  Today right?  Or have they extended the date?

Reply #3 Top

Quoting i_am_joey_jo, reply 2
Yeah I contacted them but they haven't gotten back yet.  The thing is maybe I used a Canadian credit card but I'm on a Mainland Chinese server connecting to the billing site.  I wonder if that has anything to do with it.  I download updates and stuff from here using Impulse so I don't see what the problem is.  Has the full game been released yet?  Today right?  Or have they extended the date?
End of i_am_joey_jo's quote
i think it's the 10th if i recall correctly

Reply #4 Top

The tentative date is February 11th, but it's not yet set in stone I don't think.