twilight of arnor won't start, please help

from GalCiv2 Forums

i recently bought the galactic civilizations 2 and the two expansions. While galciv2 and dark avatar seem to work fine, twilight of arnor will load and works fine up until after the opening cinematics, then it crashes. I get an error message that the program has "stopped working". I'm running vista home premium 32 bit. I tried running it in windows xp compatability mode and also tried running it as an administrator, but it still refuses to work. I also tried reinstalling it a few times. Heres a debug log, if anyone can please help me, I'd appreciate it a ton.

*********************************************************************

Debug Message:  Version v1.96 Twilight of the Arnor last updated on: Tue Jun 24 17:37:47 2008
Debug Message:  Could not query reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net value named Serial No
Debug Message:  Checking DX Version.
Debug Message:  *********DXDiag info follows.*********
System Info
Time: 9/27/2008, 18:25:30
DirectX Version: DirectX 10
Machine Name: JAKUB-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080425-1930)
Languages: English (Regional Setting: English)
System Manufacturer: ASUSTeK Computer Inc.       
System Model: G2S                
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Duo CPU     T7500  @ 2.20GHz (2 CPUs), ~2.2GHz
Physical Memory: 3070MB RAM
Page File: 1069MB used, 5274MB available
Windows Dir: C:\Windows


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 8600M GT
Manufacturer: NVIDIA
Chip Type: GeForce 8600M GT
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0407&SUBSYS_15151043&REV_A1
Display Memory: 1518 MB
Current Display Mode: 1920 x 1200 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: nvd3dum.dll,nvwgf2um.dll
Driver Version: 7.15.0011.7474
Driver Date: 3/23/2008 23:52:00
DirectX Acceleration Enabled: Yes
 


Sound info
Sound device 1:
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0882&SUBSYS_104313C4&REV_1001
Manufacturer ID: 1
Product ID: 100
Driver Name: RTKVHDA.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 6.00.0001.5391
Driver Date: 3/26/2007 04:18:18
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 
Sound device 1:
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0882&SUBSYS_104313C4&REV_1001
Manufacturer ID: 1
Product ID: 100
Driver Name: RTKVHDA.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 6.00.0001.5391
Driver Date: 3/26/2007 04:18:18
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 


Debug Message:  *********END dxdiag info.*********
Debug Message:  Entering WinMain
Debug Message:  ******* Starting Game Shell *******
Debug Message:  Could not query reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\Drengin.net\GalCiv2 value named Language
Debug Message:  Going Fullscreen
Debug Message:  Preparing to change display settings.
Debug Message:  Using hardware vertex processing
Debug Message:  Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message:  Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4
Debug Message:  Game Resolution: 1024 x 768
Debug Message:  Running fullscreen.
Debug Message:  HAL (hw vp): NVIDIA GeForce 8600M GT
Debug Message:  D3DPRESENT_INTERVAL_DEFAULT
Debug Message:  Refresh rate: 60
Debug Message:  Bit Depth: 32 bit.
Debug Message:  *********Checking D3DDevice Caps***********************
Debug Message:  A full-color cursor is supported in hardware at high resolution modes.
Debug Message:  RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message:  Now Fullscreen
Debug Message:  Shell initialization complete
Debug Message:  GalCiv2 is activated.
Debug Message:  ***** Initializing Game *****
Debug Message:  Timer Frequency is 0 da7a64
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar\./Data/ShipCfg/\*.shipcfg
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar\./Data/ShipTemplates/\*.shipcfg
Debug Message:  No files found matching mask C:\Users\User\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message:  No files found matching mask C:\Users\User\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message:  Initializing sound card.
Debug Message:  initailizing bink
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar\Movies\*.bik
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar\Movies\techs\*.bik
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar\Gfx\Tutorials\*.bik
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar\Gfx\*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar\Gfx\Race\*.png
Debug Message:  No files found matching mask Movies\techs\*.bik
Debug Message:  No files found matching mask Gfx\Tutorials\*.bik
Debug Message:  No files found matching mask C:\Users\User\Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar\Screens\*.dxpack
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar\sfx\*.wav
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar\Music\*.mp3
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar\Event Music\*.mp3
Debug Message:  No files found matching mask C:\Users\User\Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message:  No files found matching mask C:\Users\User\Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message:  No files found matching mask C:\Users\User\Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message:  Create setup screens.
Debug Message:  Clear galaxy settings.
Debug Message:  Clear influence.
Debug Message:  Clear up laws.
Debug Message:  Clear first time events.
Debug Message:  Clear wonders and trade goods.
Debug Message:  Clear sector mapper.
Debug Message:  Set mouse.
Debug Message:  Set update timer.
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar./Data/*.xml
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar./Data/English/*.xml
Debug Message:  No files found matching mask ./Data/*.xml
Debug Message:  Clear data definitions.
Debug Message:  Killing ship styles:
Debug Message:  No files found matching mask C:\Users\User\Documents\My Games\GC2TwilightArnor\ships\*.xml
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar./Data/ShipTemplates/\*.xml
Debug Message:  No files found matching mask C:\Users\User\Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2./Data/English/\ShipStyles\*.xml
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar./Data/English/\ShipStyles\*.xml
Debug Message:  No files found matching mask C:\Users\User\Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message:  No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar\Gfx\Planets\C0*.png
Debug Message:  No files found matching mask Gfx\Planets\C0*.png
Debug Message:  No files found matching mask C:\Users\User\Documents\My Games\GC2TwilightArnor\*.raceconfigxml
Debug Message:  No files found matching mask gfx/Terrain/1SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message:  No files found matching mask C:\Users\User\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar\./Data/ShipCfg/\*.shipcfg
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\GalCiv2\DarkAvatar\./Data/ShipTemplates/\*.shipcfg
Debug Message:  No files found matching mask C:\Users\User\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message:  No files found matching mask C:\Users\User\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message:  Reading Star Names
Debug Message:  Reading Star Names... Done

1,876 views 4 replies
Reply #1 from Stardock Forums Top

Hi,

I have the exact same problem after just having reinstalled the game on my computer to check out the beta. Same error and same log. No idea how to fix this so far.. anyone with any ideas?

Reply #2 from GalCiv2 Forums Top

Is Dark Avatar correctly installed and operational?

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

Hi, Yes Dark Avatar and Dread Lords works without fault-

But I managed to get it all to work properly after fully uninstalling impulse and galciv, then reinstalling everything. Still not quite sure what caused the issue but happy it's working again :) Strangely just reininstalling the games without removing impulse entirely didn't fix it. I did also remove the directories from 'my games' in 'my documents' which could've had some effect as well.

Reply #4 from GalCiv2 Forums Top

Is Dark Avatar correctly installed and operational?
End of quote

Yep, dreadlords and dark avatar both work fine, and I would hope that they're installed correctly seeing as how I installed them off of impulse.

But I managed to get it all to work properly after fully uninstalling impulse and galciv, then reinstalling everything.
End of quote

Thanks Forak, I'll try that and hopefully, it'll work for me as well.