PLEASE HELP Black background

WB dont look right

from Stardock Forums

I have  purchased and Downloaded WB. Upon opening it through inpluse The background area is black I can make out boxes but really very little writing. I have no idea what to do , I can blindly click around and something pops up but seems useless to me. I have updated drivers , deleted temp etc. I have uninstalled reinstalled sever al time to no avail. I have contact tech support buteverything they told me to , isnt working. Now they wont email me back.

PLEASE HELP ME!!!


(Plug and Play Monitor) 1 is attached to Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family

Wblind.dll      2008/09/02 08:45:20
Wbsrv.dll      2008/07/22 10:11:10
Wbconfig.exe      2008/07/22 10:10:32
Wbload.exe      2008/04/26 16:14:14
Wbhelp.dll      2008/04/26 16:14:07
Wbui.dll      2008/04/28 11:35:05
Tray.dll           2008/04/26 16:14:21
Screen.exe      2008/07/22 10:10:09

windowblinds
1,597 views 8 replies
Reply #1 from WinCustomize Forums Top

 bigbubba1959 you missed part of you system info.  Go back and try one more time copy all the info and post it here.  Weren't you in the IRC the other night with problem?

Reply #2 from Stardock Forums Top

Yea that was me... still not resolved

WindowBlinds version : WindowBlinds 6.3 (build 63 x86)

WindowBlinds is installed correctly on this PC
WindowBlinds appears to be activated on this PC
Your machine supports per pixel borders on WindowBlinds skins.

(Plug and Play Monitor) 1 is attached to Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family

Wblind.dll      2008/09/02 08:45:20
Wbsrv.dll      2008/07/22 07:58:10
Wbconfig.exe      2008/07/22 07:58:32
Wbload.exe      2008/07/20 16:35:14
Wbhelp.dll      2008/07/20 16:35:07
Wbui.dll      2008/07/20 16:35:05
Tray.dll           2008/07/20 16:35:21
Screen.exe      2008/07/20 16:35:09

Object Desktop - Get all of our enhancement utilities in one suite
Reply #4 from WinCustomize Forums Top

Please send us the link to this post when you create your support ticket so we can pick it up from there. Also did you ever uninstall the trial version when you installed the full version? If not uninstall everything then redownload/install the full version.

Reply #5 from Stardock Forums Top

never d/l loaded trial version. I bought it out right first. Knowing what i know now i probably should have tried trial version first. I already have a support ticket. I havent heard from tech support for 5 days

Reply #6 from Stardock Forums Top

#PLU-421313

 

Here is ticket number

 

I will try and work again with tech support and see what happens. If i cant get it to work I dont get a full refund I am not sure  what I will do.

Reply #7 from Stardock Forums Top

RESOLVED!!!!! Apparently Theme manger wasnt able to run because it didnt have acess to All users Document folder. I provided acess and things look great!! Now to tinker so more !!!

This had nothing to do with W? but providing access to download theme manger was the issue. I found it by doing a search and found how to allow access!

Than k you all for your help and understanding in the chat room as well as here!

Reply #8 from WinCustomize Forums Top

Great to hear! Thank you for updating us on this matter. I will also update the ticket status as well. Please let us know if you have any further troubles at all!