Welcome!

Welcome to WC2K5

from JoeUser Forums
So what do you think?
13,428 views 52 replies
Reply #1 from WinCustomize Forums Top
Lookin' good so far froggy! :)

However there are quite a few little problems with the foxfire browser. I would try to list them but, it would be better if one of the developers spent some time using firefox to see the problems.
Reply #2 from WinCustomize Forums Top
I like change. Have not finished trying everything out, but so far its great. :)
The Political Machine 2024
Reply #3 from WinCustomize Forums Top
Incredible!! :d :d

I love the look, and it seems way faster! :)
Reply #4 from WinCustomize Forums Top
Looking good and very functional, can only get better. :CONGRAT: :HOT:
Reply #5 from WinCustomize Forums Top
So far so good...:)
Reply #6 from WinCustomize Forums Top
looks verry good,and works extremely well for me.
Reply #7 from WinCustomize Forums Top
I love it!!!! But like TasT said there is some firefox problems but then again i get them with the orginal wincustomize site to, mainly cookie problems. Thank god there is such things as MYIE2 to be there when my main browser isnt liked by a site ;p

If i can get logged on here with firefox i'll make a list of all problems that i find. ;)
Reply #8 from WinCustomize Forums Top
This is wonderful! As a non-skinner and just a regular user of Wincustomize, just wanted to say what a great layout change for the libraries! I think it 'showcases' each skinner's current contribution making it much easier to see, appreciate and choose what I'd like to download for my use. Congratulations and Thanks....the whole site is beautifully done. (I like the light colors...easy on old eyes) ;)
Reply #9 from WinCustomize Forums Top
Yummy! :) Looks sweet. :d
Reply #10 from WinCustomize Forums Top
First of all before I begin my letter I would like to apologize to the users that I had to write this message in public domain. But I have tried to write privately to individuals responsible as well as made phone calls and have gotten nowhere. So perhaps with users being able to read the situation, some action may finally result.

Now to start with, I"m fairly new here, but , I am no kid. And as such, I know that when you pay for subscritpion, as I did to WinCustomize that you and Wincustomize enter into a legal binding contract. My part is paying and their part is living up to their subuscription policy. Part of the reason that I took the subscription was that I was guaranteed full access to WinCustoms along with other places. This does not seem to be the case. For numerous weeks now I have emailed the management of Wincustoms explaining my problem to no avail. I went as far as calling from Montreal and speaking with Jake, who had promised me to take care of the situation and email me back by the evening letting me know it was regulated. And still, my access is almost nil. Therefore I must ask you to live up to your contract. I paid for access, I expect to receive my access. Therefore I am giving you 24 hours to reguilate this problme. If within 24 hours it has not been reguliated, I will hand the matter over to my daughter-in-law who is an attorney.

This is not an issue of money, this is the issue of respect and living up to your policy. I am not a child and do not appreciate being treated as such. After all, twenty dollars is not a big amount. but, when people laugh at you by not responding, this then becomes an issue of lack of respect. and I believe as a company you should be rspecting your customers. After all, 20 dollars...I spend that much for a cigar at times. And if you that hard up, you cuold ask me I could have given twenty buck. You know I am starting to feel that this is some kind of scam. After all, when do you pay for someting and not receiveit, unless its a scam?

Now with this being said I fully expect to finally acheive some results and once again I would like to apoligize to the users for having to vent my greivance in public domain. Hopefully the matter will be cleared up promptly after receiving this letter.

Butch123
Reply #11 from WinCustomize Forums Top
Love it! It's just a pity that the daily update problem cannot be sorted out. :NOTSURE:
Reply #12 from WinCustomize Forums Top
Butch, you don't provide any specifics as to what this "access" you refer to is. I think you should just ask for a refund and go away.
Reply #13 from WinCustomize Forums Top
Ha,what a way to handle a problem. What access? Let me see...First of all I am registered as a 'guest' ... second of all i can't post using my Wincustom Browser,the link to download the wincustom Tray doesnt work, the link is no good.

Also, I"ve checked my personal stat, the information is incorect. It says I"m 20 years old (i wish i was)....Now. most important is that I"m registered as a 'guest'. A guest does not benefit from all the options a paid user is supposed to. So lets start with that and that will make me happy. I am a paid user and want to be treated as such.

I dont mean to be impolite, but this is about a month I am trying to get this matter settled and nobody has responded. Do you know what it costs to call from Montreal and get no response. I"ve emailed members of the staff of Wincustoms and no respsonse. I dont find that to be very professional.

I just want this matter resolved because my friend I am here for the next 24 months!!

Will be waiting to hear from you....

Butch 123
Reply #14 from WinCustomize Forums Top
Which account did you subscribe with? You have three seperate accounts here, with three seperate e-mail addresses. You need to logon with the account e-mail you used to purchase your subscription...

If you go to your homepage > My Account > Personal Details, you can enter your date of birth there. Everyone shows as 20 until this is set ;)
Reply #15 from WinCustomize Forums Top
Frogboy im running Firefox/0.10.1, ive cleaned my cache, deleted all cookies, and still when i log on here not all images will load , mainly the images up top by "watchlist" and "my account", images on the sides of the left and right menu's wont load either.
Reply #16 from WinCustomize Forums Top
A Big thank you.and again i apologize for you having to read this ..

Butch123
Reply #17 from WinCustomize Forums Top
Butch, if you're posting on this site -- WWW2 then OBVIOUSLY your subscriber access is working fine otherwise you wouldn't be able to post here.

I don't mean to sound rude, I just don't appreciate words like "scam" and thinly veiled legal threats when we're obviously delivering "the goods" as proven by the fact that we're having this discussion on the beta site that is only available to subscribers right now.
Reply #18 from WinCustomize Forums Top
Frogboy to be able to post here, i am using internet explorer.when i use the browser i can do nothing but download.with the browser, i can't access anything.not even able to get to this page..You know after all my phone calls to Stardock,with no resaults,messages to the staff,again no resaults,not even a responce. how do you think i should feel...how would you feel??? I also don't mean to be rude, but i think i should get a little respect. don;t you.Fuzzy Logic says there are 3 accounts in my name,but 2 of them are not mine.i use hotmail only.No accounts besides that one.Maybe the other 2 should be removed,problum may be that.don't know.

Butch123_toot
Reply #19 from WinCustomize Forums Top
You know Brad aka Frogboy, I have been in Butches position before, your response(being you are also the owner shows me any lack of respect to the ppl here. I did not like your response at all, Having said that I am an avid consumer of your products. I puirchased the full Stardock package, I have purchased numerous premium suites and a 2 year subscription to your sight. If you feel this way about ppl having problems and not getting proper respect and help maybe you should close up shop..WE make you rich we deserve respect. I know first hand that some of your crew can be very helpful but I also know first hand that some of your crew are3 quick to make fun of newbies. Notg a good way to do buisness. But then again you have made so much money I am sure you are all set and could care less. Since your post showed an obvious lack of careing and sensitivity. I expect more from a person like you. And I also usally highly recomend your product on any of my personal pages and to my friends.... :NOTSURE:
Reply #20 from WinCustomize Forums Top

Drop125, read Butch's first comment closely.  First he complains about a problem but does not explicitly state what the exact problem is that he is having. Then he threatens that if the problem is not corrected within 24 hours he will begin legal action.  Where is the respect from Butch?  Why aren't you demanding that Butch give us respect.  Why should should respect be given back when obviously a lack of respect was shown towards us? We are more than willing to help people out but they have to treat us with respect as well.

I also find it rediculous that he demands 24 hour support on a unofficial support channel and over the weekend!  After Butch's last response it appears that he is having trouble connecting to the Beta of the new WinCustomize site using SkinBrowser.  Yea, that's worth threatening legal action.

So as the old saying goes, in order to gain respect you have to give respect.

Reply #21 from WinCustomize Forums Top
I dont think you looked at my response very well either. I said I have been in that spot before. Frogboy said Just get a refund and go away. I do not think that is a proper response. I to have before went through several days of no response from tech support, and very little in the way of help. I also have been made fun of because I was a newbie. It looks to me like he asked for help SEVERAL times without no real solution. Frog boys short helpless answer gives me the message he would rather a customer go away than offer a solution. Not very cool.Maybe this company and its employes got "The ROckstar attatude" and do not need to be nice to ppl anymore. I have a question as to how to get my avatar on my post. But after living and learning I knowe I will not ask for tech help It just is to much of a hassel.
Reply #22 from WinCustomize Forums Top
T_Man:

At 37-38 years old I thought you could read better than that. When did I ask for 24 hour a day support? You know I am French Canadian, but I can read better than that. What I said was...after all the fooling around, all the calls I made, all the emails I sent, that I was giving them 24 hours to do something or then I would talk to my daughter-in-law who is attorney. Support 24 hours hunh??

After about one month of sending emails to Stardoc, to members of the staff with no response, picking up the telephone, calling long distance, and patiently waiting to get some help (with no response), who gave who no respect first? Like you said, to get respect you have to give respect. Well I"m old enough to be your father..where is my respect? I'm the customer, we don't deserve respect? And as a matter of fact I have never said anything to you, except for this time.

Also, you were saying something about me being upset about the software? I laugh... don't you know that any time I can get anything I want off Stardoc. Full copies...would you like a copy? I care about your software..ha! Its all over the Internet. You know I don't believe in piracy so I bought it. But, if you think I"m upset for a lousy 20.00 program, my riend you got a lot to learn.

All I want is the problems that I have adressed corrected....thats it, by email, by phone call....Thank You.

No hard feelings....

Butch123
Reply #23 from WinCustomize Forums Top
Butch I have read the entire thread and I still don't know what exactly your problem is. What I do know is that this is not the forum for problems. Link This is the proper place.

If that gives you no satisfaction email the support staff @ Email. If your still upset mail Brad directly, his email address is in his profile.

I have been here pretty much from the beginning of windows stuff from stardock and if you treat them with respect they will treat you with respect and work thier arse off to correct a problem. However I have a problem with your problem. You have access to this site witch is for subscribers only, so I suspect that everything is working with your account. As far os the skin browser goes, I don't use it. I would guess though that while the crew is working on this site that it may have some problems with it. Remember it is still in BETA.


As far as threatening legal action, what lawyer, even if they are related to you none are going to go to bat for you over $20? :LOL:
Reply #24 from WinCustomize Forums Top
hay..tast you are right,this is not the place..sorry to all.

Butch123
Reply #25 from WinCustomize Forums Top
You know Brad aka Frogboy, I have been in Butches position before, your response(being you are also the owner shows me any lack of respect to the ppl here. I did not like your response at all, Having said that I am an avid consumer of your products. I puirchased the full Stardock package, I have purchased numerous premium suites and a 2 year subscription to your sight. If you feel this way about ppl having problems and not getting proper respect and help maybe you should close up shop..WE make you rich we deserve respect. I know first hand that some of your crew can be very helpful but I also know first hand that some of your crew are3 quick to make fun of newbies. Notg a good way to do buisness. But then again you have made so much money I am sure you are all set and could care less. Since your post showed an obvious lack of careing and sensitivity. I expect more from a person like you. And I also usally highly recomend your product on any of my personal pages and to my friends....


I do want to respond to this.

First, I do not believe in the "customer is always right" philosophy. I believe that the customer and client relationsihp is a partnership. That is, a partnership of equals. The customer wants a product or service that the company provides and trades money for that. In essence, both parties are "customers".

Butch came on and has not even remotely made clear what the issue he is having. What I can tell is that he did have a phone conversation with Stardock's tech support staff (Jake in this case). Which means that any "profit" from whatever he bought is long gone since the margins are just too narrow.

We can't hand hold people to incredible levels. That is the price you pay for only having to pay $10 or $20 or even $50 for such a feature rich product and service. If people were willing to pay $500 for it, then we could have a dedicated staff of people to hand hold those who aren't very computer literate, even ones as rude as Butch has been.

In my mind, as soon as I see someone making legal threats I consider them a problematic customer. I don't want customers who are going to start threatening my livelyhood over some $20 thing. You think the local Pizza shop would want your business if you threatened to sue them because you didn't undertstand that the box that the pizza came in wasn't edible or something?