Stardock Central Downloading Wallpaper Fails After Several Downloads

from WinCustomize Forums
Hi; I am having an on-going (and very serious) problem downloading Wallpaper with Stardock Central. I have not downloaded any wallpaper for over 6 months so I have a lot of catching up to do. After 15 or 20 (or so) wallpaper downloads, Stardock Central gives me a Failed to download message. Nothing that I can do will download any wallpaper from that point on. If I wait for 2 to 3 days I can than continue downloading wallpaper from the same exact point that previously failed. This happens on a regular basis and is very repeatable. I have current subscriptions for both Object Desktop and WinCustomize. One of the reasons that I originally subscribed to WinCustomize was because it was supposed to allow unlimited downloads but that does not seem to be the case anymore. There seems to some sort of limiter on downloads that was not previously there. I do not know if it is a bandwidth limiter (in MB), a total number of files limiter, or just a plain old timeout limiter, but a limiter of some sort is in place that was not there when I originally signed up for WinCustomize. THIS IS BULL and MUST STOP. I also see no real reason to continue my subscription to WinCustomize if you are going to put roadblocks in the way to paying customers. That was not the original intent of WinCustomize. WinCustomize has always bugged me that I have to pay extra for a service that should be included with Object Desktop for no additional cost and now to encounter this absurd problem is the last straw. Soooo, what is going on? How do we fix this? Doc
3,764 views 7 replies
Reply #1 from WinCustomize Forums Top
The forums are mainly user supported and if you have a complaint you should email [email protected] and they will assist you.

Occasionally there have been server connection issues when trying to update the skin listings which may be the case here. I have never had an issue using a regular web browser and going directly to Wincustomize.com and downloading skins and wallpapers. Stardock Central is primarily used to install and update ObjectDesktop software and now there is also Impulse which will eventually replace Stardock Central.

As a wincustomize subscriber you will have unlimited downloads and you should not experience any issues when going directly to wincustomize.com using a web browser.

Members here will gladly try and assist you with software or configuration issues if they can but complaints and "I also see no real reason to continue my subscription to WinCustomize" are better dealt with by contacting [email protected].
Reply #2 from WinCustomize Forums Top
Hi Hankers;

Thanks for the reply.

The forums are mainly user supported and if you have a complaint you should email [email protected] and they will assist you.
End of quote

Sorry, I thought THIS was Stardock Support as this thread is under a titled called Stardock Support.

I got an e-mail from Stardock last February about Impulse and have been looking for it for months. I downloaded Impulse last month and was not too impressed; thought it was going to do much more (according to the e-mail). It seems to be currently aimed at Impulse buying and not for the power user (at least in the short term). I do hope it becomes much more powerful and eventually replaces SD Central as Central is showing its age.

Anyway, I have downloaded many times directly from the web site but have TWO problems when doing so…

1: I have noticed that some Wallpapers that show up on Stardock Central are not available when doing a direct web site download with a browser. Yes, I know that sounds totally nuts but have seen this too many times to ignore. I at first thought that it was a sorting problem so I very carefully sorted both WinCustomize wallpaper download site and Stardock Central to make absolutely sure that they were both in sync. Same problem!. As I had both WinCustomize wallpaper site and Stardock Central on the screen at the same time I could see missing wallpapers on the web site that were clearly showing (and very downloadable) from Stardock central. I think that somehow my WinCustomize account is not being picked up on the web site but is with Stardock Central.

2: I do not like the way previews are handled on the web site. The Large Preview screen in Stardock Central is much faster, cleaner and easier to use with fewer steps needed to get a preview image as it I up all the time and automatically loads any selected wallpaper or skin that I have selected. I only wish it was built into Stardock Central and not a separate screen that has to be re-sized and moved around to get just right.

Thanks;
Doc
SoundPackager - Customize the Windows sound scheme
Reply #3 from WinCustomize Forums Top
The vast majority of support requests are dealt with using the email route.  Support do monitor these forums when they can and as this happens to be a long holiday weekend support will not be back until Monday morning although they will be checking the email queue.

I'm sorry to hear that you are experiencing issues downloading through Stardock Central and hope that this can be resolved as soon as possible.
Reply #4 from WinCustomize Forums Top
Thanks;

Should I also submit this to Stardock Support or just leave it here?

Doc
Reply #5 from WinCustomize Forums Top
It wouldn't hurt to start a trouble ticket by emailing [email protected] so that they can look into it. If I see any support personnel in irc during this holiday I will make them aware of this post.   :)
Reply #7 from WinCustomize Forums Top

I checked out the forum post but I think it best to leave the answer to the support email in this case because we will need to check your account information. Likely this should be a simple fix and I hope to have it corrected for you shortly. Since we are still battling the weekend email queues please PM me by Weds. if you have not heard from us yet. Sorry for the trouble in this matter.