Impossible to register Galactic Civilizations II

from GalCiv2 Forums

Hi,

i have a problem, i bought the game at the Mediamarkt Store near Stuttgart (Germany). But its impossible to register it to GalCiv2.com. After i have logged into the GalCiv2 / Stardock.net account, i´ve tried to register the game under the button register. When they ask me to give my serial-number, i wrote it up exactly from the DVD because there´s no book. Then i get an Error massage:

Error 3: Serial Number Is Not Registered To This Account / * Your GalCiv II Serial Number was not registered.

Its clear that the serial is not registered, because registration has not worked by now.

Thanks for help regards

Franke

1,478 views 4 replies
Reply #1 from GalCiv2 Forums Top
Please contact [email protected]. You should receive an automated response shortly after you send the mail with your ticket number; if you don't, check your spam/bulk folders.

If you can't email support or get no response at all, you can submit a ticket directly through this page. Just click next, then fill out the form and submit it (no need to log in or register there).
Reply #2 from GalCiv2 Forums Top
Thanks.

I have received that mail, should i only respond to it and
which informations should this ticket contain? The obove? Sorry for maybe bad english :NOTSURE: 

Galactic Civilizations IV
Reply #3 from GalCiv2 Forums Top
The automatic response just tells you that your mail was recieved and put in the line to be answered. Please don't reply any further until support does send you an actual reply, since doing so would just bump you back to the end of the line.