error downloading the selected library

from WinCustomize Forums

I posted this in New Users yesterday and another "Citizen" was having the same problem that just started yesterday.  It did not get resolved in that forum.  I'm not familiar with the escalation process, so thought I would try this forum.   In WinCustomize browser, I am getting "There was an error downloading the selected library - please try again"/  I have rebooted and re-installed WCB and now I can't get to any of the libraries through WCB.  I am running XP-SP2 and made no changes to my machine the last few days.  Yes, I can use regular IE and download, but am unable to search and use the install/apply functions.  I would appreciate some advice on the next step I should take.  Thanks,

 

10,455 views 21 replies
Reply #1 from WinCustomize Forums Top
A few things . .
One, a link to the other post might help people get up-to-speed. 
Two, these are community supported forums that the tech-support and developers sometimes pop in to.
And three, there is always official support available by emailing [email protected] or going to https://www.stardock.helpserve.com/

So . .what library initially caused the issue?  What sin in the library?
What version of WCB?
Did downloading and applying work in the past?
Reply #2 from WinCustomize Forums Top
The "Skins and Themes" error in SDC and WC Browser is being worked on. This has been reported earlier today to support. Thank you for your patience.  :)

PS
What sin in the library?
End of quote
there are no sins in the library.   ;)
Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from WinCustomize Forums Top
Yipes! Thank you very much. I thought it was just me. And one other Q? When I did the re-install of WCB I also got WC Tray which I never had before. (Where did that come from?) So when I ran WCB and hit the News/Web Browser tab, it would come up and ask me to install WC Tray. I did that, closed everything down, ran WC Tray and from that WCB and still when I hit the news/WB on the left, I get "Install WC Tray?" And I have to go through backdoors on "My Account" to even get to the forums now. Just let me know in this post when you think the download problem is fixed and maybe all the rest of it will work too. Thanks ever so much - I know after an upgrade is a busy time.....
Reply #4 from WinCustomize Forums Top
What sin in the library?there are no sins in the library.
End of quote
I don't know . . .I've seen some horrendous wallpapers in my time.   ;p 
Reply #5 from WinCustomize Forums Top
Is someone still working this issue or do I need to open a trouble ticket?
Reply #6 from WinCustomize Forums Top
It's being worked on.  You're good.
Reply #8 from WinCustomize Forums Top
Glad to hear it's not just me...
Reply #9 from WinCustomize Forums Top
ah heres the other thread
Reply #10 from WinCustomize Forums Top
Hey - It's Working!!! Yeah!!! Thanks so much!
Reply #11 from WinCustomize Forums Top
Oops - spoke to soon. The lights are on but no one is home. I can see all the libraries but cannot download. But you probably know that....
Reply #12 from WinCustomize Forums Top
Oops - spoke to soon. The lights are on but no one is home. I can see all the libraries but cannot download. But you probably know that....
End of quote
Ditto.

But Progress!!!  :CONGRAT: 
Reply #13 from WinCustomize Forums Top
From the filedownload.log (C:\Program Files\Stardock\SDCentral\WCBrowser)

HTTP: ---------------------
HTTP: File: C:\Program Files\Stardock\SDCentral\Download\Tool.CurXPTheme
HTTP: Url: https://www.wincustomize.com/download.asp?p=sb&LibID=25&skinid=2362&file=Tool.CurXPTheme&source=1
HTTP: Getting file information
HTTP: Connecting to 38.99.229.8
HTTP: Connected to: 38.99.229.8
HTTP: Error: -14 The Url is invalid
Reply #14 from WinCustomize Forums Top
From the filedownload.log (C:\Program Files\Stardock\SDCentral\WCBrowser)
End of quote


I feel like I'm on another planet here. I don't have a log in that folder. I HAD a filedownload.log in C:\Program Files\Stardock\WinCustomize\SkinBrowser\data but it hasn't been written to since 2/17. In that same folder I have a new download file that chronicles my current failures. I think I have all my updates. Why is my file structure different? EDIT Never Mind - you're using SD Central - Sorry....
Reply #15 from WinCustomize Forums Top
EDIT Never Mind - you're using SD Central - Sorry....
End of quote
:LOL:

same engine. . . different route.
Reply #16 from WinCustomize Forums Top
The server was reset to correct this problem however the download issue still remains. I will update the web team in the morning for you.
Reply #17 from WinCustomize Forums Top
Thanks Seabass
Reply #18 from WinCustomize Forums Top
Nice to see it downloading fine this morning.  :CONGRAT: 
Reply #19 from WinCustomize Forums Top
SDC is working fine here too.
:)
Reply #20 from WinCustomize Forums Top
Yip-eee! Let the fun begin! Thanks for all you hard work!