stardock's incredible support!

from Stardock Forums
is it just me or is stardock's customer support just incredible? i've been involved with customer service on and off for 20 years and i have never seen a company so responsive to their customers.

they make their game fully downloadable as an option to all users and then seem to have a massive staff of people from the development team answering questions.

did anyone see the post where someone suggested directions on how to use galciv and in 10 minutes Brad writes it up, posts it for him and then has them include it with new purchases?

incredible service. i'm still downloading on my 28.8k modem. good thing the resumes work. i've had to log off the net half a dozen times. but i got to play the game while the multimedia was downloading. good show stardock! keep up the great work!
213 views 1 replies
Reply #1 from Stardock Forums Top
Thank you for the kind words.

But this is the kind of support people should expect. These games cost 40 bucks. That's not chump change.

Obviously after the intitial release the late night stuff will calm down.

When you have thousands and thousands of people downloading a 500+ megabyte set of files at the same time using a new technology, some percentage of them are going to have problems. It's our job to help walk them through it.