MEDICCCC!!!!! I'M HIT

They may have just not gotten to your e-mail yet.

Open Stardock Central.

Click on Tools

Click on Register Products

Click on Games

If there is no e-mail there, enter one.  I'm not sure whether it should be the one that you ordered the game with or the one that you made for your stardock.net account, but I would try the one that you ordered it with first.  You can always edit your stardock.net account (it's another option under the tools menu). 

Choose either TotalGaming.net (if that's what you ordered) or the individual games that you ordered from us from the pull down menu and enter your serial numbers there. You can copy and paste them right from the e-mail that you got from us.

I bought my game retail from FRY'S electronics here in CA.

I am trying to register the game after the fact...I set up a STARDOCK account in an attempt to get the GALCIV PATCH but I couldn't get the patch downloaded so I had to get the patch from the official website.

I am not even sure how STARDOCK CENTRAL is supposed to look like...when I fire up SDC I can see three folders...1 is GALCIV with the added patch "EXPANDED UNIVERSE". The other 2 I am not quit sure since I'm not on "MY PC" right now. May be my game is already registered and I am screwing things up by trying to register it for a second time. I can't even tell if my game is already registered.

Isn't there a phone number I can call...all this e-mailing and stuff is for the birds...it takes twice as long to fix an issue via electronic correspondence.

over and out
Silver scorpion

You should see:
on the left menu, a collection of icons with one associated with games. Click on it.
then on the right side you should see:
Galactic civilization (with the expanded univers update)
and below 2 items related to galciv: the multimedia files and the pdf manual. To get the full experience, install the latest patch for Galciv and the multimedia files (which contains all the cut scene and nifty animations)

If you are able to download Galciv and the multmedia file, then you have already register Galciv

BTW, if you see the button update or install next the different items, then you have correctly register the game

[Message Edited]

Which branch did you serve in?

Marine Corp!!! OORAAHHH

I just logged into my STARDOCK.net account from the my PC here at work and I logged in successfully...so I would assume that my e-mail address that I entered and my password for my STARDOCK.NET account should be the same e-mail address that I enter when trying to register the product.

But when I enter my e-mail address and then my product key from the back of the jewel case and hit the button to register.

I get an error message that states "the e-mail address that you entered in NOT the correct address" or it is "NOT recognized"...something to that affect.

Also SDC has 2 windows...one on the left side with a scroll bar and then a larger window on the right side where the file folders are located.

On my system it seems as though the left side doesn't work properly because there are never any options there other than a screen that say Dregin.net and it has a picture of the dregin there. It seems nonfunctional.

I do have a virus protection program loaded onto my PC with a firewall.

but that should stop downloads or anything because I have that feature turned off.

I have a sucking chest wound and need a good corpmen!!! Can anyone help a downed marine???

Are you using this version of sdc?

  http://storage.stardock.com/files/stardockcentral20.exe

 

The last version of SDC would have been when I first downloaded it back in Dec 2003.

However doesn't SDC update or look for updates each time it runs???

I think so. So I should be running 2.0, but I will check my versioning level when I get home.

I really think it is a discrepency from what SDC has down as my e-mail address as my GAME account vs. what my stardock.net account has.

Okay the support guys e-mail me...

They never got my original...which is understandable because of the type of work I do.

Anyway...I sent them all the info but they are probably home for the day since they are in MI and I am in Cali. It is already 2:30 here.

So we will see what happens tomorrow when they get in.

Don't forget that your account is shared with wincustomize and that you can change your e-mail here http://www.wincustomize.com/editaccount.asp

Uncle Sams Misguided Children LOL LOL

I am a Navy guy myself. Though not a corpsman. Fuels is my speciality. Statioined in Norfolk. I got a flight surgeon friend in Port Huneme (sp). I'll see if he can get you patched up. If you can't get fixed by tomorrow we may have to muster the walking blood bank for NEO ops to keep you a steady flow of blood until Cari can apply a bandage to your sucking chest wound and splint the multiple cpmpound fractures. At least your finger still work. Good thing you popped smoke when you did.

If GC and AP are inputed int SDC correctly then I would look at SDC to see if it is messed-up or needs updating.

~SDC~

Okay I updated SDC with the 2.0 version and I now have all the available stuff.

However I still cannot update any file using SDC because the stinking program doesn't recognize my e-mail address.

I keep getting the stupid error message that "The e-mail address you have entered does not match our records" The it wants me to contact support or sales and they are really slow. I'v been messing with this since Dec 2003 and finally gave up.

Then I get an e-mail from support 2 1/2 days ago...gave them all the info...CD key, e-mail address, everything. NOTHING YET...system still doesn't work.

Now they are off on a holiday break and I can't get my stuff updated.

Holy Cow people...just give me a dang phone number to sales or some tech guy so we can get this knocked out.

obviously I am getting PO'ed again...I went through the same junk a year ago.

I would try SDC Tools/(Edit Stardock.net Account) and see if that info is all correct.
If that is fine then try reregistering all your stuff and see if new links are made.
Other then that I have no idea.

It is sounding like the link form SDC to their server is nonexistant.

I also wonder if you have to be registered in the meta to get updates. I know that while loged out of the GC site in general they will come through.

~SDC~

Man I can't seem to get any help...this can't be that hard.

Do I need to disable all my firewall junk for STARDOCK to work properly...

A sales person e-mailed me back with what seemed to be a valid answer to the problem and she said that she would reset the code key in the system and that all should be well.

I get home and try to register the game using the "REGISTRATION BUTTON" in the lower right hand corner of STARDOCK.

The I get the stupid error message "your e-mail is not recognized" Man...I am lost for a solution just like a year ago!!!

Try re-typing in your e-mail address before clicking "REGISTRATION BUTTON".

can someone link me to the REGISTRATION page through the GALCIV site.

The sales lady KIM (great person) said that there should be one here but I couldn't find it.

Are you searching this? http://www.galciv.com/playerreg.asp

Sorry should have ran a search...I found that link last night and already registered on the METAVERSE.

I talked to Kim again today on the phone and she said she made a few more changes to my account...don't know what that means but I will try to register again tonight.

Hopefully all goes well and I can update my game as well as purchase the AP and GalCiv2.

Oh yeah and YES I have tried to type in the code and my e-mail address 6 different ways from sunday. If I can't get it registered tonight I will just drop the whole issue and will go buy HALO and HALO 2 and 1/2 Life 2.

Shouldn't be to hard to register and update those games.

As an ex-marine I don't have time for non-sense. Some one needs to pay me for my trouble by going to the sand pit!!!
LOL

HEYY HEYY she fixed it. I'll give her a call again tomorrow and thank her...

Now I am ready to blow up commi aliens like the rest of you... LOL

Peace Phoenix I have to comment you are one of the best members of this site. You are always answering and helping the nOOb good job dude! You should be promoted to diplomat or something.