BSOD Crash.

Tragic.

from GalCiv2 Forums
First of all, I'd like to introduce myself to the GCII community. I was a long time user of WindowBlinds and always thought GCII looked like a good game. I finally made the initiative to buy it, and I'm already addicted!!!

I do however have a rather serious error.

When I installed the game for the first time (downloaded through SD Central) I didn't want to wait for any of the packs so I played it core only, no sound. I had a quick game with default settings, and dominated the easier AI. Once I had learned my way around, I decided to go ahead and install the multimedia, sound and me are old friends.

So I installed and restarted my game, but when I tried to load, I had a BSOD and my system crashed and restarted. Trying again, it crashed any time I went to load a game, make a new game, or start a campaign game.

I un-installed everything and installed just the core again, and played a good game against normal AI, but didn't quite have time to finish it. So I saved. Today when I tried to load it up, I experienced the same BSOD crash.

After a bit more experimentation, it seems that I experience a BSOD the second time I try to play a game. It's only working the first time for some reason.

Heres my debug.err info...

Code
  1. Debug Message: Version v1.5 last updated on: Thu Jan 11 13:39:19 2007
  2. Debug Message: GalCiv2 is activated.
  3. Debug Message: Checking DX Version.
  4. Debug Message: *********DXDiag info follows.*********
  5. System Info
  6. Time: 2/8/2008, 14:43:02
  7. DirectX Version: DirectX 9.0c (4.09.0000.0904)
  8. Machine Name: AHRENMOBILE
  9. Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
  10. Languages: English (Regional Setting: English)
  11. System Manufacturer: Hewlett-Packard
  12. System Model: Pavilion zv5000 (PN316AV)
  13. BIOS: Ver 1.00PARTTBL
  14. Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
  15. Physical Memory: 382MB RAM
  16. Page File: 211MB used, 900MB available
  17. Windows Dir: C:\WINDOWS
  20. Display Info
  21. Display device 1:
  22. Device Name: \\.\DISPLAY1
  23. Card Name: ATI MOBILITY RADEON 9000/9100 IGP
  24. Manufacturer: ATI Technologies Inc.
  25. Chip Type: MOBILITY RADEON 9100 IGP AGP (0x5835)
  26. DAC Type: Internal DAC(400MHz)
  27. Key Device: Enum\PCI\VEN_1002&DEV_5835&SUBSYS_006B103C&REV_00
  28. Display Memory: 128.0 MB
  29. Current Display Mode: 1280 x 800 (32 bit) (60Hz)
  30. Monitor Name: Default Monitor
  31. Monitor Max Resolution:
  32. Driver Name: ati2dvag.dll
  33. Driver Version: 6.14.0010.6436
  34. Driver Date: 5/15/2004 21:29:34
  35. DirectX Acceleration Enabled: Yes
  39. Sound info
  40. Sound device 1:
  41. Description: SoundMAX Digital Audio
  42. Default Sound Playback: Yes
  43. Default Voice Playback: Yes
  44. Hardware ID: PCI\VEN_1002&DEV_4341&SUBSYS_006B103C&REV_00
  45. Manufacturer ID: 1
  46. Product ID: 100
  47. Driver Name: smwdm.sys
  48. Provider: Analog Devices
  49. Driver Version: 5.12.0001.4011
  50. Driver Date: 4/1/2004 12:57:20
  51. Type: WDM
  52. Other Drivers:
  53. Acceleration Level: 3
  54. Cap Flags: 0
  55. Min/Max Sample Rate: 0, 0
  59. Debug Message: *********END dxdiag info.*********
  60. Debug Message: Entering WinMain
  61. Debug Message: ******* Starting Game Shell *******
  62. Debug Message: Going Fullscreen
  63. Debug Message: Preparing to change display settings.
  64. Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONMASKABLE
  65. Debug Message: Game Resolution: 1024 x 768
  66. Debug Message: Running fullscreen.
  67. Debug Message: HAL (sw vp): ATI MOBILITY RADEON 9000/9100 IGP
  68. Debug Message: D3DPRESENT_INTERVAL_DEFAULT
  69. Debug Message: Refresh rate: 60
  70. Debug Message: Bit Depth: 32 bit.
  71. Debug Message: *********Checking D3DDevice Caps***********************
  72. Debug Message: A full-color cursor is supported in hardware at high resolution modes.
  73. Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
  74. Debug Message: Now Fullscreen
  75. Debug Message: Shell initialization complete
  76. Debug Message: ***** Initializing Game *****
  77. Debug Message: Timer Frequency is 0 b2d34430
  78. Debug Message: Initializing sound card.
  79. Debug Message: initailizing bink
  80. Debug Message: No files found matching mask Movies\*.bik
  81. Debug Message: No files found matching mask Movies\techs\*.bik
  82. Debug Message: No files found matching mask Gfx\Tutorials\*.bik
  83. Debug Message: No files found matching mask Music\*.mp3
  84. Debug Message: No files found matching mask Event Music\*.mp3
  85. Debug Message: No files found matching mask Sfx\*.wav
  86. Debug Message: Create setup screens.
  87. Debug Message: Clear galaxy settings.
  88. Debug Message: Clear influence.
  89. Debug Message: Clear up laws.
  90. Debug Message: Clear first time events.
  91. Debug Message: Clear wonders and trade goods.
  92. Debug Message: Clear sector mapper.
  93. Debug Message: Set mouse.
  94. Debug Message: Set update timer.
  95. Debug Message: Clear data definitions.
  96. Debug Message: Reading Star Names
  97. Debug Message: Reading Star Names... Done
  98. Debug Message: No files found matching mask ./Data/English/Tutorials/*.xml
  99. Debug Message: No files found matching mask C:\Documents and Settings\Curtis Layton\My Documents\My Games\GalCiv2\Dread Lords Campaign\*.sav
  100. Debug Message: No files found matching mask C:\Documents and Settings\Curtis Layton\My Documents\My Games\GalCiv2\Logos\*.sav
  101. Debug Message: No files found matching mask C:\Documents and Settings\Curtis Layton\My Documents\My Games\GalCiv2\Metaverse\*.sav
  102. Debug Message: No files found matching mask C:\Documents and Settings\Curtis Layton\My Documents\My Games\GalCiv2\Portraits\*.sav
  103. Debug Message: No files found matching mask C:\Documents and Settings\Curtis Layton\My Documents\My Games\GalCiv2\ships\*.sav
  104. Debug Message: No files found matching mask C:\Documents and Settings\Curtis Layton\My Documents\My Games\GalCiv2\temp\*.sav
  105. Debug Message: Killing threads.
  106. Debug Message: Kiling civs.
  107. Debug Message: Killing ships.
  108. Debug Message: Killing rallypoints.
  109. Debug Message: Killing misc objects.
  110. Debug Message: Killing stars.
  111. Debug Message: Killing anomalies.
  112. Debug Message: Killing space resources.
  113. Debug Message: Killing colonies and planets.
  114. Debug Message: killing scenario.
  115. Debug Message: Clearing Turn Event Log
  116. Debug Message: Clear galaxy settings.
  117. Debug Message: Clear influence.
  118. Debug Message: Clear up laws.
  119. Debug Message: Clear first time events.
  120. Debug Message: Clear wonders and trade goods.
  121. Debug Message: Clear sector mapper.
  122. Debug Message: Loading Custom Map
  123. Debug Message: Loading Data Defs
  124. Debug Message: Clear data definitions.
  125. Debug Message: Loading TechDefs
  126. Debug Message: Max num techs: 248
  127. Debug Message: Loading ImprovementDB
  128. Debug Message: Loading Component Defs
  129. Debug Message: Loading ShipTypes
  130. Debug Message: Loading ShipConfigs
  131. Debug Message: Loading AnomalyTypes
  132. Debug Message: Loading RandomEvents
  133. Debug Message: Loading UPIssues
  134. Debug Message: Loading ResourceTypes
  135. Debug Message: Loading InvasionTactics
  136. Debug Message: Loading SBmodules
  137. Debug Message: Loading PoliticalParties
  138. Debug Message: Loading Planet Types
  139. Debug Message: Loading Star Types
  140. Debug Message: Loading Game
  141. Debug Message: Loading: Game mode is normal.
  142. Debug Message: Loading Galaxy
  143. Debug Message: Sectors across: 5 x 5
  144. Debug Message: Loading FOW Map
  145. Debug Message: Loading ZOC Map
  146. Debug Message: Loading Planets
  147. Debug Message: Loading Stars
  148. Debug Message: Loading Anomalies
  149. Debug Message: Loading Resources
  150. Debug Message: Loading Civs
  151. Debug Message: Loading Colonies
  152. Debug Message: Loading RallyPoints
  153. Debug Message: Loading Ships
  154. Debug Message: Loading Fleets
  155. Debug Message: Can't find ship type Fleet in definitions
  156. Debug Message: Can't find ship type Fleet in definitions
  157. Debug Message: Can't find ship type Fleet in definitions
  158. Debug Message: Can't find ship type Fleet in definitions
  159. Debug Message: Can't find ship type Fleet in definitions
  160. Debug Message: Can't find ship type Fleet in definitions
  161. Debug Message: Can't find ship type Fleet in definitions
  162. Debug Message: Can't find ship type Fleet in definitions
  163. Debug Message: Loading Turn Event Log
  164. Debug Message: Loading ENDGALAXYDATA
  165. Debug Message: Updating ZOC.
  166. Debug Message: UIBeginGame called with g_ulLocalPlayerID = 0
  167. Debug Message: UIBeginGameHelper: New Game Started
  168. Debug Message: UIBeginGameHelper: Mods are Disabled



If you need any other details I can upload a DXDiag report to a file hosting source or email it to support. This is with all default settings, trying to load a preciously saved game.

2,834 views 7 replies
Reply #1 from GalCiv2 Forums Top

Try turning off Enhanced Ship Rendering and Anti-aliasing from the Video tab on the Options menu, then restart the game.

You could also try the drivers here for your video driver:

http://www.omegadrivers.net/

Also, check HP's website to see if they have any more recent drivers for your sound.  I'm not seeing any errors from Miles in your debug.err, but it tends to be happier with newer drivers.

 

Reply #2 from GalCiv2 Forums Top
Yep, identical to my laptop. Omega drivers will sort it, but make sure you get the appropriate ones from the archive there. Support for 9000 chipsets was dropped some time ago.
Galactic Civilizations III
Reply #4 from GalCiv2 Forums Top
>.<

Well, based on some recommendations, I installed OmegaDrivers. Now I get a BSOD immediately on game startup. How should I go about reverting to stock drivers? (didn't make a restore point)

There's a possibility I installed the Omega drivers wrong. Anyway, here my new debug.err. I don't think it will help much though.

Debug Message: Version v1.5 last updated on: Thu Jan 11 13:39:19 2007
Debug Message: GalCiv2 is activated.
Debug Message: Checking DX Version.
Reply #5 from GalCiv2 Forums Top
You may have downloaded the wrong drivers.
Go back and make sure you get drivers that support your chipset. If you simply got the newest available, they won't work.
Remember what Kryo said:
"but make sure you get the appropriate ones from the archive there. Support for 9000 chipsets was dropped some time ago."



Current Display Mode: 1280 x 800 (32 bit) (60Hz)
Monitor Name: Default Monitor

Debug Message: Game Resolution: 1024 x 768


The default Windows monitor driver may not support wide screen resolutions so well, or your monitor may not like 1024x768.

Try running the game at the same resolution as your desktop.

If you can't do it through the Video Options screen, then edit the Prefs.ini file.
It can be edited with Notepad, and is located in the 'My Documents\My Games\GalCiv2' folder.

The lines you should look for are:

[Video]
DisplayWidth=1024 (set yours to 1280)
DisplayHeight=768 (set yours to 800)
ColorDepth=32
Fullscreen=1 (for some people setting this to 0 works better)
HardwareMouseCursor=1


If you can find a driver for your laptop's monitor it might help.
And as CariElf said, don't forget to check on newer sound drivers from HP.


Physical Memory: 382MB RAM
Page File: 211MB used, 900MB available

And you should set your swapfile to 2GB. This game likes a lot of ram, and you are in very short supply. You will be into the swapfile as soon as you start the game, so don't expect it to play very fast.
Reply #6 from GalCiv2 Forums Top

If you need to revert to the previous drivers, you should be able to use the Rollback function.  Right click on My Computer and choose Properties, then choose the Hardware tab and click on the Device Manager button.  Find the video driver listed, right click on it and choose properties. 

Or you can re-download whatever the latest drivers for your video card are from HP's support website and install those. 

I do suspect that you simply installed the wrong ones, though, as our customers with laptops have had very good success with the omega drivers.

 

Reply #7 from GalCiv2 Forums Top
Thanks again. I was able to find a 2005 driver for my video card. Now everything runs great.