Electric Company Kills Woman For Unpaid Bills

An unpaid bill is a death warrant?

The Electric Company Mercury Energy in New Zealand came to disconnect the electricity at the home of Mrs Mercury Energy as she had not paid her bill. She has been off ill since February. The Mercury Energy representatives were told by her son that his mother Mrs Muliaga needed the electric to be on as her oxygen machine (which she was hooked up to) ran off the electric power. They went ahead and cut the power off anyway because she had not paid her bill. Within two hours she was dead.

When the power was cut, Mrs Muliaga began to have breathing difficulties; the paramedics were called but were unable to revive her.

An investigation has been launched into the death of Mrs Muliaga by New Zealand Police.

I am all for “if you don’t pay your bill you don’t get your power”, it is a fair enough arrangement. BUT when circumstances dictate that power MUST be supplied until some other arrangement can be made then that power must be left on.

What in the world possessed the Mercury Energy reps to turn the power off after seeing Mrs Muliaga hooked up to the machine having spoken with her themselves at her house and being told by her son not to turn the power off as to do so would stop the oxygen machine? This person (or persons) deserves to be charged and locked up.

The argument that they were only doing their job will not hold up and SHOULD NOT hold up. What they should have done was phone up the office got one of the bosses on the line and informed them of the situation. Power should have remained in place and the family given time to make alternative arrangements to power the machine or come up with the money to pay the bill.

This is a company that stinks! Not paying your bill and the penalty is death? Management of this company should be charged as well. What this company did is morally wrong even if it was done by an over zealous worker doing their job.
2,813 views 17 replies
Reply #2 Top
I have always said the utilities have to much power and weild it carelessly, they want their money RIGHT NOW! but when you leave said company you must wait 3 months to get YOUR REFUND.
Reply #3 Top
Awful!

Let Justice Prevail

Reply #4 Top
If I had a machine to breath that needed electricity, I'm pretty sure that'd be the first bill I paid. Well, second, after the bill for the machine. But anyway, the situation is pretty bad. Good collection strategy, too, I bet she'll pay now that she's gone. Anyway, maybe it'll get others to pay, like, "Pay us or die, just look at this article."

The negative PR effects, though, would probably kill any chance of anyone sticking with them.
Reply #5 Top
would probably kill any chance of anyone sticking with them.


You say that as if there is any choice in the matter. I don't know how things are like in your neck of the woods, but where I live there is only one power company - and if you don't want to go through them, then you just don't get any power.
Reply #6 Top
I read this one as well. Seems NZ is not the paradise some would think it is.
Reply #7 Top
What in the world possessed the Mercury Energy reps to turn the power off


Evidently they say they were not informed of her illness and the requirement to maintain power to the oxygen machine:

Mercury Energy's General Manager, James Moulder, said: "Our interview with the contractor indicates there was a discussion with Mrs Muliaga, who simply discussed possible bill payment and reconnection timeframes, but did not alert the contractor to her medical situation."

Mr Moulder expressed his sympathy to Mrs Muliaga's family but said: "We were simply unaware that loss of electricity to the household was putting a vulnerable customer at risk."

No doubt what actually occurred will be subject of the investigation.

Further even if the machine was turned off or had no power, it ought not have been necessary to keep her alive:

Counties Manukau Chief Medical Officer Don Mackie said Mrs Muliaga was sent home from Middlemore Hospital earlier this month.

She had been admitted with a cardio-respiratory complaint and was discharged with a breathing support device, he said.

"We do not expect it to be used 24 hours a day. Most people use them at night, particularly just to support their breathing and to relieve any distress from breathlessness while they are sleeping."

Later, he told Radio New Zealand Mrs Muliaga would not have been sent home if she needed the machine to keep her alive.

"I feel surprised that this has happened... This is not a ventilator at the intensive care level."

The machine just supported someone's ventilation rather than doing all the work for them, he said.

"People who are on this are capable of breathing for themselves... That is why we are surprised that she deteriorated and tragically died so soon after the support was withdrawn and we need to understand more about that."

Mercury Energy does have a policy for dealing with customers that can't pay owing to medical conditions needing electricity. Add to that an amublance was not called when she first got into difficulty.

While this is undoubtably a tragic and preventable mistake, I'm not sure the power company is entirely to blame.

Pay us or die


I can just imagine the flyers falling out of the envelope with the bill.
Reply #8 Top
But do we put the flyer in front of or behind the one for "Help Heat and Feed the Needy This Winter?"
Reply #9 Top
Jennifer,

Pardon me for stepping around your blacklist for a moment. I wanted to let you know that you have been removed from mine, and that I would like to contribute to discussions like this if you wish to remove me from your blacklist. If you keep me on it, I will honor it, but I did want to inform you that you are off mine and request that you consider removing me from yours. Either way you decide, you are still lifted from mine.
Reply #10 Top
Gideon

You are welcome as is any discussion from yourself I will remove the BL. Thank you for advising me of such.

Jennifer
Reply #11 Top
darth silliness
May 31, 2007 12:35:41


Thank you for supplying the updated information. The first reports that came out were severely lacking in huge amounts of information.

It seems it will be the sons voice against the reps voice. Frankly I am inclined to believe the family's version of events, as I think If I were in that situation (linked to oxygen) I would have screamed blue murder to keep the power connected.

As you say her life was not in immediate danger and there now seems to be some mystery as to what caused her breathing difficulties, my guess would be worry and stress brought on an attack which lead to...and lead to ....her death. Point of fact is she got into breathing difficulties and if the machine had been working she would most likely be alive today.

No doubt the police will get to the bottom of it all.
Reply #12 Top
You say that as if there is any choice in the matter. I don't know how things are like in your neck of the woods, but where I live there is only one power company - and if you don't want to go through them, then you just don't get any power.


They have got you by the short and "curleys" then!

But do we put the flyer in front of or behind the one for "Help Heat and Feed the Needy This Winter?"


Reply #13 Top
The negative PR effects, though, would probably kill any chance of anyone sticking with them.


I would not stay with them after that, I would (if competition was available) switch to another supplier. There is a line that can get crossed when it comes to credit control and collections of the outstanding money and in my opinion (in this case at least) they crossed the line. Compassion should have been brought into the equation. They would lose my support if they were my supplier.
Reply #14 Top
Thanks, Jennifer!

This is absolutely beyond the pale. I don't know about New Zealand, but in America, it IS illegal to cut the power to someone in an emergency medical situation. In addition, many states have laws that forbid cutting the power between October and April (which, in Wisconsin led to the interesting ritual of everyone trying to file their taxes early so they could pay their winter bills before the company could once again cut them off. Ahhh, the memories!), because to do so would be to effectively endanger the lives of customers.
Reply #16 Top
but in America, it IS illegal to cut the power to someone in an emergency medical situation. In addition, many states have laws that forbid cutting the power between October and April


That is a good law to have in place, mishaps like this one would not have happened had they something similar in place in NZ.


I bet the tax man was happy with all the early returns though
Reply #17 Top
Sorry I forgot to post the link to the website I got my above information from:


Thanks for the link