Game crash at Loading Page

I have the ATI Mobility Radeon 9000 and everytime I try to up date it I get an error that reads..."INF Error Video Driver Not Found"..."Setup was unable to complete the installation. Try to setup your display adapter with a standard VGA driver before running setup." I have tried uninstalling and disabling the driver and using the default VGA but the update still doesn't work. Any suggestions.

Debug Message: Version v1.5 Dark Avatar last updated on: Mon Jan 15 15:09:22 2007
Debug Message: Can't find TGN or GalCiv2 serial number.
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 4/11/2007, 19:22:13
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: CKMCELVAIN
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp2.020909-1739)
Languages: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: PCG-GRV670(UC)
BIOS: PhoenixBIOS 4.0 Release 6.0.
Processor: Intel(R) Pentium(R) 4 CPU 2.60GHz, ~2.6GHz
Physical Memory: 254MB RAM
Page File: 271MB used, 739MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: MOBILITY RADEON 9000
Manufacturer: ATI Technologies Inc.
Chip Type: Mobility Radeon 9000 (LF)
DAC Type: Internal DAC(350MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4C66&SUBSYS_813C104D&REV_01
Display Memory: 64.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Sony Notebook LCD (1280x1024)
Monitor Max Resolution: 1280,1024
Driver Name: ati2dvag.dll
Driver Version: 6.13.0010.6236
Driver Date: 11/15/2002 21:43:48
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: YAMAHA AC-XG WDM Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_2485&SUBSYS_813C104D&REV_02
Manufacturer ID: 1
Product ID: 100
Driver Name: yacxgc.sys
Provider: YAMAHA CORPORATION
Driver Version: 6.13.0010.3154
Driver Date: 9/19/2002 22:19:56
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Multisample Type chosen in prefs not supported. Disabling multisampling.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): MOBILITY RADEON 9000
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: Hardware does not support a color cursor.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask C:\Documents and Settings\Chad\My Documents\My Games\GC2DarkAvatar\Gfx\Movies\*.bik
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Popup Manager Update: Updating window with ID=0
Debug Message: Popup Manager Update: Unhiding FullscreenBink
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Documents and Settings\Chad\My Documents\My Games\GC2DarkAvatar\ships\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Chad\My Documents\My Games\GC2DarkAvatar\shiptemplates\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Chad\My Documents\My Games\GC2DarkAvatar\ShipStyles\*.xml
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2Gfx\Planets\C0*.png
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Documents and Settings\Chad\My Documents\My Games\GC2DarkAvatar\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message: Popup Manager Update: Updating window with ID=1
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_MoreDetails_FText
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_Details_FormattedText
Debug Message: No files found matching mask ./Data/CustomMaps/*.gc2mapDarkAvatar/Data/CustomMaps/*.gc2map
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask ./Data/English/Scenarios/*.GC2Scenario
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Scenarios\*.gc2scenario
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Title
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Spinner_Back
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Title
*DEBUG ERROR: ***CustomShipStyleWnd: Unknown edit field ShipList_List_Entry type: CustomListEntry ***
*DEBUG ERROR: ***CustomShipStyleWnd: Unknown edit field ShipList_Avalible_List_Entry type: CustomListEntry ***
Debug Message: WARNING: GetShipStylePrefix called for civ and civ has no ship style
Debug Message: LoadHardpointsFromPrefsFile failed to load ship config file: ./Data/ShipCfg/\(null)_ColonyShip.shipcfg
Debug Message: Creating Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing asteroid fields.
Debug Message: Killing asteroid field mining bases.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Galaxy Size Set: 4 x 4
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 6.
Debug Message: Creating Random Map... Planets
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 167
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Debug Message: Creating Random Map... Asteroid Fields
Debug Message: Setting Game Options
Debug Message: Creating Civs
Debug Message: Terran Alliance: Intellence -> 15
Debug Message: Drengin Empire: Intellence -> 15
Debug Message: Drath Legion: Intellence -> 15
Debug Message: Korath Clan: Intellence -> 15
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Distributing bonuses on planets...
Debug Message: Creating ships...
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 0
Debug Message: UIBeginGameHelper: New Game Started
Debug Message: UIBeginGameHelper: Mods are Disabled
Debug Message: Popup Manager Update: Updating window with ID=18
Debug Message: Popup Manager Update: Unhiding QuarterlyWnd

You may have a bad download, or perhaps the driver version you downloaded does not support your particular chipset.

Your swap file is way too small, by the way. You should increase it to at least 2GB.

You can get working drivers from omegadrivers.net. Be sure to get Omega Driver v3.8.252 from the archive page, as newer versions have dropped support for 9250 and older chipsets.

Alright, I have uninstalled the 'Mobility Radeon 9000' from the device manager like it said...restarted, installed the Omega Driver v3.8.252, restarted, tried running the game and now all I get is a blank screen. I can ctrl-alt-del my way out of it, but no graphics no music. It also seems that my scrolling speed has been greatly reduced.

Here is the .err
----------------
Debug Message: Version v1.5 Dark Avatar last updated on: Mon Jan 15 15:09:22 2007
Debug Message: Can't find TGN or GalCiv2 serial number.
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 4/12/2007, 12:35:50
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: CKMCELVAIN
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp2.020909-1739)
Languages: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: PCG-GRV670(UC)
BIOS: PhoenixBIOS 4.0 Release 6.0.
Processor: Intel(R) Pentium(R) 4 CPU 2.60GHz, ~2.6GHz
Physical Memory: 254MB RAM
Page File: 392MB used, 617MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name:
Manufacturer:
Chip Type:
DAC Type:
Key Device: Enum\
Display Memory: n/a
Current Display Mode: 1280 x 1024 (32 bit) (1Hz)
Monitor Name:
Monitor Max Resolution:
Driver Name: vga.dll
Driver Version: 5.01.2600.0000
Driver Date: 8/29/2002 07:00:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: YAMAHA AC-XG WDM Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_2485&SUBSYS_813C104D&REV_02
Manufacturer ID: 1
Product ID: 100
Driver Name: yacxgc.sys
Provider: YAMAHA CORPORATION
Driver Version: 6.13.0010.3154
Driver Date: 9/19/2002 22:19:56
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: No compatible devices found.
Debug Message: InitializeDirect3D Failed.
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start

Ok, fixed the card issue...now I am still getting this on the debug.err. And a ctrl-alt-del to close it.


Debug Message: Version v1.5 Dark Avatar last updated on: Mon Jan 15 15:09:22 2007
Debug Message: Can't find TGN or GalCiv2 serial number.
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 4/12/2007, 12:54:44
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: CKMCELVAIN
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp2.020909-1739)
Languages: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: PCG-GRV670(UC)
BIOS: PhoenixBIOS 4.0 Release 6.0.
Processor: Intel(R) Pentium(R) 4 CPU 2.60GHz, ~2.6GHz
Physical Memory: 254MB RAM
Page File: 343MB used, 666MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI MOBILITY/RADEON 9000 (Omega 3.8.252)
Manufacturer: ATI Technologies Inc. (Omega 3.8.252)
Chip Type: ATI MOBILITY/RADEON 9000 AGP (0x4C66)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4C66&SUBSYS_813C104D&REV_01
Display Memory: n/a
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6614
Driver Date: 5/3/2006 11:51:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: YAMAHA AC-XG WDM Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_2485&SUBSYS_813C104D&REV_02
Manufacturer ID: 1
Product ID: 100
Driver Name: yacxgc.sys
Provider: YAMAHA CORPORATION
Driver Version: 6.13.0010.3154
Driver Date: 9/19/2002 22:19:56
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: No compatible devices found.
Debug Message: InitializeDirect3D Failed.
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start

Try deleting the Prefs.ini file, which is located in My Documents\My Games\GalCiv2.
That will force the game to revert to default settings (it will also create a new Prefs.ini).

If it still fails, edit Prefs.ini with Notepad, and set these lines to read:

[Video]
DisplayWidth=1280
DisplayHeight=1024
ColorDepth=32
Fullscreen=1
HardwareMouseCursor=1

And don't forget to increase your swap file. A static file works best, so you should set both minimum and maximum sizes to the same value. 2048 will create a 2GB swapfile.

Moosetek, I did all of that and I still get a black screen when I run the game. Here is the debug.err. It looks like it's trying find a display device and can't find it. I am no computer whiz though. I hope you or someone can help.

--------------------------------------------------------

Debug Message: Version v1.5 Dark Avatar last updated on: Mon Jan 15 15:09:22 2007
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 4/12/2007, 18:18:43
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: CKMCELVAIN
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp2.020909-1739)
Languages: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: PCG-GRV670(UC)
BIOS: PhoenixBIOS 4.0 Release 6.0.
Processor: Intel(R) Pentium(R) 4 CPU 2.60GHz, ~2.6GHz
Physical Memory: 254MB RAM
Page File: 526MB used, 1764MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI MOBILITY/RADEON 9000 (Omega 3.8.252)
Manufacturer: ATI Technologies Inc. (Omega 3.8.252)
Chip Type: ATI MOBILITY/RADEON 9000 AGP (0x4C66)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4C66&SUBSYS_813C104D&REV_01
Display Memory: n/a
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6614
Driver Date: 5/3/2006 11:51:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: YAMAHA AC-XG WDM Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_2485&SUBSYS_813C104D&REV_02
Manufacturer ID: 1
Product ID: 100
Driver Name: yacxgc.sys
Provider: YAMAHA CORPORATION
Driver Version: 6.13.0010.3154
Driver Date: 9/19/2002 22:19:56
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: No compatible devices found.
Debug Message: InitializeDirect3D Failed.
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start

You appear to be using an external display (1280x1024 is not common at all on a laptop screen)?

Also, how much memory do you have assigned to your onboard video?