Game freezes.

Please go to C:\Program Files\Stardock\Totalgaming\GalCiv2 (or wherever you installed the game at), open the debug.err file you find there in notepad, and copy/paste the contents into a post here. If this is a DA report, you'll find the debug in C:\Program Files\Stardock\Totalgaming\GalCiv2\DarkAvatar instead. This will give us some technical information that can help troubleshoot your problem.

Debug Message: Version v1.0 last updated on: Mon Feb 6 12:52:05 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/30/2007, 19:43:08
DirectX Version: DirectX 10
Machine Name: COMMANDCENTER
Operating System: Windows Vista
Languages: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
System Model: RK574AA-ABA a1730n
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4600+ (2 CPUs), ~2.4GHz
Physical Memory: 2046MB RAM
Page File: 834MB used, 3490MB available
Windows Dir: C:\Windows


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 7600 GT
Manufacturer: NVIDIA
Chip Type: GeForce 7600 GT
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0391&SUBSYS_C5533842&REV_A1
Display Memory: 256 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: nvd3dum.dll,nvwgf2um.dll
Driver Version: 7.15.0011.0065
Driver Date: 2/10/2007 10:48:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A34&REV_1000
Manufacturer ID: 1
Product ID: 100
Driver Name: RTKVHDA.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 6.00.0001.5322
Driver Date: 11/8/2006 14:09:24
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A34&REV_1000
Manufacturer ID: 1
Product ID: 100
Driver Name: RTKVHDA.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 6.00.0001.5322
Driver Date: 11/8/2006 14:09:24
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): NVIDIA GeForce 7600 GT
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 17d7840
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Users\Aaron\Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask C:\Users\Aaron\Documents\My Games\GalCiv2\Dread Lords Campaign\*.sav
Debug Message: No files found matching mask C:\Users\Aaron\Documents\My Games\GalCiv2\Logos\*.sav
Debug Message: No files found matching mask C:\Users\Aaron\Documents\My Games\GalCiv2\Metaverse\*.sav
Debug Message: No files found matching mask C:\Users\Aaron\Documents\My Games\GalCiv2\Mods\*.sav
Debug Message: No files found matching mask C:\Users\Aaron\Documents\My Games\GalCiv2\Portraits\*.sav
Debug Message: No files found matching mask C:\Users\Aaron\Documents\My Games\GalCiv2\ships\*.sav
Debug Message: No files found matching mask C:\Users\Aaron\Documents\My Games\GalCiv2\temp\*.sav
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Loading Custom Map
Debug Message: Loading Data Defs
Debug Message: Clear data definitions.
Debug Message: Loading TechDefs
Debug Message: Max num techs: 248
Debug Message: Loading ImprovementDB
Debug Message: Loading Component Defs
Debug Message: Loading ShipTypes
Debug Message: Loading ShipConfigs
Debug Message: Loading AnomalyTypes
Debug Message: Loading RandomEvents
Debug Message: Loading UPIssues
Debug Message: Loading ResourceTypes
Debug Message: Loading InvasionTactics
Debug Message: Loading SBmodules
Debug Message: Loading PoliticalParties
Debug Message: Loading Planet Types
Debug Message: Loading Star Types
Debug Message: Loading Game
Debug Message: Loading Galaxy
Debug Message: Loading FOW Map
Debug Message: Loading ZOC Map
Debug Message: Loading Planets
Debug Message: Loading Stars
Debug Message: Loading Anomalies
Debug Message: Loading Resources
Debug Message: Loading Civs
Debug Message: Loading Colonies
Debug Message: Loading RallyPoints
Debug Message: Loading Ships
Debug Message: Loading Fleets
Debug Message: Loading Influence
Debug Message: Loading Tech Order
Debug Message: Loading ENDGALAXYDATA
Debug Message: Updating ZOC.
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 10
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0
Debug Message: Destroying ship Colony Ship M0-4 26. Orbiting: 0
Debug Message: Destroying ship Colony Ship M0-1 21. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Yearly Status Dialog
Debug Message: Yearly Status Dialog 0a
Debug Message: Destroying ship Colony Ship M0-1 15. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: First contact: Scout Ship M0-1 9 at position 4250.000000,2950.000000 rotation 3.141593
Debug Message: First contact: Scout Ship M0-1 9 at position 4250.000000,2950.000000 rotation 3.141593
Debug Message: First contact: Scout Ship M0-1 9 at position 4250.000000,2950.000000 rotation 3.141593
Debug Message: Year: 2225. Terran Alliance traded Space Weapons to the Arcean Empire in exchange for Xeno Economics
Debug Message: Akilians (11): Researching: Stinger
Debug Message: Carinoids (12): Researching: Stinger II
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Debug Message: WM_CLOSE message received.
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Debug Message: Clear sector mapper.
Debug Message: Clear data definitions.
Debug Message: Killing Galaxy: Completed
Debug Message: GameUninitialize end
Debug Message: Device not cleared. 3 counts left.
Debug Message: D3D not cleared. 1 counts left.
Debug Message: Destroying Window.
Debug Message: Main Shell terminating normally

Update the game to 1.4x using the patch on the downloads page, and go get the 101.41 beta video driver for Vista from nvidia.com.

I already have the driver.
I cant download the patch because I threw away the CD case while I was deployed. I didnt think the game would need the code. Thought it was optional. And I couldnt register while deployed cause we had no internet that could be used for more than emails. I still have the CDs tho... Im guesing Im just going to have to trash the game?

Please be sure you do actually install it then--according to the debug you posted, you have not (the line "Driver Date: 2/10/2007 10:48:00" in the second block should read 3/2/2007 if it is the updated version). That should resolve the "Error flipping back buffer" message that repeats in the debug and is most likely the cause of your issue.

Check your hotmail--I've sent something for your other problem

I apologizz. I didnt have the beta driver. I installed 100.65(non-beta). I just installed the beta.

I received your email too. I appreciate it! I thought I wouldnt be able to play the game anymore. Thank you!

I have a similar situation: Just bought the game and it would run fine for 1+ hours then start to continuously lock up. CTRL-ESC always got back to Vista desktop where I could kill game and restart. But once the lockups start, they don't go away (even with cold boot). Maybe game is playable for a couple rounds, but not much more.

After reading another posting, I tried turning off the Auto_Save feature and that DOES seem to work! Hasn't crashed in several hours of gameplay since. Now I just need to remember to periodically save. As such, I had a lock one time after CTRL-S, so now I only use the full save method and give each save a differrent name. I havn't tried saving over a previous game yet, but now that it works, I don't plan on experimenting .

PS - I suspect there is a bug in the auto-save feature. Next time it crashes (which hopefully won't be for awhile), I'll post the err file. FYI> Vista Pro, 32-bit, Athlon dual core, 2048 RAM, original Nvidia Vista video drivers. No other issues with game to date. System otherwise stable since it was built several months ago.

I have Galatic civilazations II and my game keeps freezing up, it is usually when i build a certain type of ship but at some point it does freeze up. My notebook is up to date (it's brand new) I have AMD 64 NVIDIA graphics so I am sure my computer is powerful enough. HELP!!!!

Please open your debug.err file in notepad, and copy/paste the contents into a post here. This will give us some technical information that can help troubleshoot your problem. The location you'll find the debug.err in varies depending on your game version:

Dread Lords, all versions:
C:\Program Files\Stardock\Totalgaming\GalCiv2

Dark Avatar 1.5-1.6 (non-Vista):
C:\Program Files\Stardock\Totalgaming\GalCiv2\DarkAvatar

Dark Avatar 1.6+(Windows Vista), 1.7+(non-Vista):
My Documents\My Games\GC2DarkAvatar

Twilight of the Arnor:
My Documents\My Games\GC2TwilightArnor

Be sure to copy the debug immediately after the error occurs; if you start the game again, the debug will be erased and recreated for the new session.

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The above was all i could find.. i never found a file called debug.err and trust me I looked all over.

That's the install log--not too useful in this situation (I've removed it so the thread's more readable).

If there isn't a debug.err file and you're running Windows Vista, then the permissions on the folder may have gotten reset so the game can't write it. You may need to run the game as an administrator or change the permissions on its folder manually in order to get a debug.err file (if you need directions for how to do those, contact [email protected]).

Without the debug.err, just from your post above that you have nVidia graphics, the most likely problem is that you've still got the Vista release drivers installed, which had a bug that could (and often did) cause crashes and hangs in the game. If that's the case, you just need to get a newer driver. You can do that here; get the "Driver" download and install it and that should do the job. If it doesn't, then contact support about getting a debug.err out of it so we can get a better idea of what's going on.

Kryo, _thank you_. I sincerely appreciate your answer to the potster with "Error flipping back to primary buffer"; that's the problem I was seeing as well. Neither HP nor nvidia would provide the driver you suggested, but laptopvideo2go.com had exactly what I needed. Driver's in, game no longer hangs, losing the "Turn" button, and I love the game again! Thanks so very much for your help. *sincere smile*