FAQ: STATUS REPORT (3/25)
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Here's where we stand:
On Tuesday afternoon we put up a new build of Stardock Central that gave all beta testers access to GalCiv.
The idea was to find out what problems we might run into. And boy, did we find a huge problem. The installer on some systems deleted files in c:\! Talk about a potential disaster.
We have since corrected the problem but in the immediate time we're going to direct our tech support resources to make sure the people who ran into this can recover. We will create a recovery thread shortly that will have a mini program that will help recover your system.
IF you installed SDCentral .99, check your c:\ drive and make sure files you need are there. Don't reboot if they're not, wait for the mini fix to be made available unless you have some other way to recover them (so far most people we've talked to have found ways to resolve it themselves).
We also got the second high bandwidth server up. The beta testers reported downloads speeds ranging from 50K per second to 200K per second depending on location. So that's good.
We will keep you up to to date on how things are going.
Tomorrow relatively early in the day EST we will be opening it up again with a new SDCentral installer.
If you somehow manage to get ahold of SDCEntral .99, do not install it. Wait for us to post an official new build. While the problem isn't anywhere near 100% (thankfully) don't take any chances.
On Tuesday afternoon we put up a new build of Stardock Central that gave all beta testers access to GalCiv.
The idea was to find out what problems we might run into. And boy, did we find a huge problem. The installer on some systems deleted files in c:\! Talk about a potential disaster.
We have since corrected the problem but in the immediate time we're going to direct our tech support resources to make sure the people who ran into this can recover. We will create a recovery thread shortly that will have a mini program that will help recover your system.
IF you installed SDCentral .99, check your c:\ drive and make sure files you need are there. Don't reboot if they're not, wait for the mini fix to be made available unless you have some other way to recover them (so far most people we've talked to have found ways to resolve it themselves).
We also got the second high bandwidth server up. The beta testers reported downloads speeds ranging from 50K per second to 200K per second depending on location. So that's good.
We will keep you up to to date on how things are going.
Tomorrow relatively early in the day EST we will be opening it up again with a new SDCentral installer.
If you somehow manage to get ahold of SDCEntral .99, do not install it. Wait for us to post an official new build. While the problem isn't anywhere near 100% (thankfully) don't take any chances.
