Subsciption renewal

Please email [email protected] to get this sorted out.  I'm not sure why you didn't receive the serial number.

Thank you and I did

It is now January 10th and I have still not heard from stardock support. I just received my Visa bill and I've been charged $54.95 which is NOT what they said was the cost for my 2 year renewal.
I've e-mailed them twice and have yet to hear back. My next step is the better business bureau.

Who can I call to get my money back?

[email protected] or/and [email protected] which should have been your first course of action.

The forums here are basically user help forums which non-Stardock people frequent to try and assist users issues in using the programs.

As you can see in the link here you have different avenues to get assistance from Stardock - https://www.stardock.com/about.asp

Just click on the "Contact Us" link.

My next step is the better business bureau

Threats are not the way to go.

I'm sure your problem can be resolved if you follow the "Contact Us" link above.

Object Desktop costs fifty bucks, USD, am I right?  Wouldnt that work out to the amount on your Visa?  As for the WinCustomize subscription, have you tried going to https://www.stardock.com/support/ and entering your email address in that you used to purchase the products? 

I've been charged $54.95

OD2007 = $49.95
WC 2yr = $19.95
------------------
total = $69.90

on the other hand an OD renewal is $15 less which would make the total $54.90

I've emailed you directly from [email protected].  Please follow up via email to Sales.

Thank you.

Dylan/Nicolas: I apologize for your trouble. While from your end it appears you had not received a response, you actually had in fact been sent a reply (Dec 29) the day following your initial email (Dec 28) to support (despite the fact that our offices were closed December 23 - January 2 as indicated in the autoresponse).

I don't see any indication in your past transactions that you were overcharged, though for confirmation, you may want to contact the sales department at [email protected].

You should now be recognized as a subscriber, though there's another detail I would like to discuss through email so as to not disclose your private information.

I've sent a reply to your ticket which should hopefully start us on the path to getting everything straightened out.

Thanks!   

-Mike
[Stardock Support]

I've been contacted by some very nice people at Stardock and I must apologize to them for letting my fustration out in a non professional manner.
But due to a username snafu I still at level 4. I am in the process of having someone change two accounts to one account so there is single source resposibility and I can get to level 5







rocdon77

I'm glad we could get it figured out for you   

and welcome to user level 5