game .exe won't start after install

from GalCiv2 Forums
Hey all,

I just bought the game today and after install tried to start it up. Well the exe never fires - I just get 1/2 a black screen and I end up just having to kill the process. I tried uninstalling / reinstalling to no avail.

Here's my debug.err: Thoughts?

Debug Message: Version v1.2 last updated on: Mon Jun 12 18:04:26 2006
Debug Message: *********DXDiag info follows.*********
System Info
Time: 12/24/2006, 14:19:15
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: HAL
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: NVIDIA
System Model: AWRDACPI
BIOS: Phoenix - Award BIOS v6.00PG
Processor: AMD Athlon(tm) 64 Processor 3700+, MMX, 3DNow, ~2.2GHz
Physical Memory: 2046MB RAM
Page File: 453MB used, 3439MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 7800 GT
Manufacturer: NVIDIA
Chip Type: GeForce 7800 GT
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0092&SUBSYS_C5173842&REV_A1
Display Memory: 256.0 MB
Current Display Mode: 1600 x 1200 (32 bit) (60Hz)
Monitor Name: SyncMaster 940MW,SyncMaster Magic CX910MW(Digital)
Monitor Max Resolution: 1440,900
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.8198
Driver Date: 12/10/2005 06:06:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_10DE&DEV_0059&SUBSYS_1C1B147B&REV_A2
Manufacturer ID: 1
Product ID: 100
Driver Name: ALCXWDM.SYS
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.5900
Driver Date: 8/19/2005 04:31:52
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Could not create the render device using default format. Switching to 16bit
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Could not create the render device.
Debug Message: InitializeDirect3D Failed.
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start
1,329 views 4 replies
Reply #1 from GalCiv2 Forums Top
Looks like it's having a problem initiating your graphics card, try updating your video drivers and see if that solves it. Also your running version 1.2, there's a 1.4 out, could try that too.
Reply #2 from GalCiv2 Forums Top
**UPDATE - PROBLEM RESOLVED**

Well I was quick to post the question before going through some basic troubleshooting steps. The following combination of things solved this issue:

* Updated video card drivers
* setting FULLSCREEN-0
Offworld Trading Company
Reply #3 from GalCiv2 Forums Top
The first thing you should do is update your video drivers.

And these lines look strange as well:

Current Display Mode: 1600 x 1200 (32 bit) (60Hz)
Monitor Name: SyncMaster 940MW,SyncMaster Magic CX910MW(Digital)
Monitor Max Resolution: 1440,900

Your monitor is set to a resolution that is higher than the max resolution of the monitor. It looks like you either have the monitor set at the wrong resolution, or you have the wrong monitor driver installed.
Reply #4 from GalCiv2 Forums Top
you're right about the last issue - I had to set the res to 1152 x 864 to get it to run in FS mode. Everything's running fine now. Thanks for the help!!