serial number problem

August 15, 2006 10:43 PM from

I have tried a number of times to register my copy online
and get nothing but 'invalid serial number' over and over again.
The format is XXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX, right?
Well I've entered it both with and without hyphens and I still get the message 'invalid serial number'.
I can't even play the upgrade I downloaded three days ago because of this. Any suggestions?

1,322 views 3 replies

Reply #1 August 16, 2006 12:06 AM from

Stardock Forums Top

i am also having the same issue, and i bought my copy from best buy. this is the worst registration issue i have ever incountered. i sent emails to the support staff and am waiting for a reply. if anyone else can help please speak your peace.

Reply #2 August 16, 2006 12:30 AM from

GalCiv2 Forums Top

Please see the stickied thread on common registration issues, it covers the usual causes and solutions for your problem:

https://forums.galciv2.com/?forumid=162&aid=122873

Be sure to scroll down through the whole thing and read the section(s) that apply to you.

Reply #3 August 17, 2006 6:35 PM from

GalCiv2 Forums Top

The SUpport guys seemed to have helped.
I ALSO bought mine from Best Buy. Probably not such a good idea next time I buy something else. Yeesh.

Welcome Guest! Please take the time to register with us.

Richer content, access to many features that are disabled for guests like commenting and posting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!