GalCiv Launcher won't launch

from GalCiv2 Forums
Whenever I double click the desktop shortcut for the game the launcher doesn't come out. Instead the screen goes black and the mouse pointer for the game comes out, then it goes back to my desktop and that's it. I installed the game without putting in the serial code since I didn't realize you needed it to get updates and now that I want to input it the launcher doesn't want to come out so I can't input it. Help!
1,684 views 7 replies
Reply #1 from GalCiv2 Forums Top
Have you tried going to the folder you installed the game at and running GalCiv2.exe directly?
Reply #2 from GalCiv2 Forums Top
^ Yup! Tried running it from the folder itself and the launcher still won't come out. It still goes to the black screen with the GalCiv pointer and afterwards back to my desktop.

I'm running Sygate Personal Firewall and Norton Anti-virus w/ latest updates. OS is Window 2000 w/ latest service pack. Maybe this info will help...or not...oh well...
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Reply #3 from GalCiv2 Forums Top
If you've tried running GalCiv2.exe directly (that is the game itself, not the launcher) then you should have a debug.err file in the same directory with your system info and debug messages from however far it got trying to start up. If you post the contents of that file here it cna help us figure out your problem.
Reply #4 from GalCiv2 Forums Top
^ Ok, i'll try re-installing first since I just uninstalled it. I'll post the debug.err file if the problem persists.
Reply #5 from GalCiv2 Forums Top
You may need to tell your antivirus program to ignore GC2Launcher.exe. Some virus scans have been known to block this program.

If that is the case, you should still be able to launch galciv2.exe from your galciv2 folder. You can make a shortcut to this file if you want.

If, when you run galciv2.exe, you get a black screen and the program crashes back to the desktop, please look in your c:/program files/stardock/totalgaming/galciv2 folder.
There should be a file called debug.err. Open that file in Notepad, copy the contents, and post them in this thread.

Thank you.
Reply #6 from GalCiv2 Forums Top
hello i have the same problem here is the debug.err file content plz help

Debug Message: Version v1.0 last updated on: Mon Feb 6 12:52:05 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 8/9/2006, 18:48:37
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: TOMHOMEONE
Operating System: Windows XP Home Edition (5.1, Build 2600) Dodatek Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: Polish (Regional Setting: Polish)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: P4U800-X
BIOS: Phoenix - Award BIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz
Physical Memory: 512MB RAM
Page File: 382MB used, 866MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce4 Ti 4400
Manufacturer: NVIDIA
Chip Type: GeForce4 Ti 4400
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0251&SUBSYS_80231043&REV_A3
Display Memory: 128.0 MB
Current Display Mode: 1024 x 768 (16 bit) (60Hz)
Monitor Name: Monitor Plug and Play
Monitor Max Resolution: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9131
Driver Date: 6/1/2006 17:22:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Creative Sound Blaster PCI
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1274&DEV_5880&SUBSYS_80011274&REV_02
Manufacturer ID: 1
Product ID: 100
Driver Name: es1371mp.sys
Provider: Creative Technology Ltd.
Driver Version: 5.01.3612.0000
Driver Date: 6/3/2002 11:18:32
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Multisample Type chosen in prefs not supported. Forcing a supported type.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONMASKABLE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): NVIDIA GeForce4 Ti 4400
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 16 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 5:6:5, Masks reported as f800:7e0:1f
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Reply #7 from GalCiv2 Forums Top
alex2506: first thing you should do is update to version 1.2. Right now you're running 1.0, and it's easier to troubleshoot if we can discount things that have already been fixed on our end.