Debug.err posting-->game crashes when trying to open.

Strange small debug file.

from GalCiv2 Forums

I installed the game on this machine last night (running on an external hard drive) and it worked fine late into the night. Today, the first symptom I noticed was that when I tried to open the game the video wouldn't start, or the game would crash. I ran Stardock and got some beta update. Same thing, consistent crash when trying to open the game.

Here is the debug file. It is pretty short, i'm not sure what the deal is. Can anyone help?

Debug Message: Version v1.1 BETA 4A last updated on: Tue Apr 18 13:16:01 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 4/19/2006, 21:21:19
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: N056
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Compaq nc6120 (EB590US#ABA)
BIOS: EPP runtime BIOS - Version 1.1
Processor: Intel(R) Pentium(R) M processor 1.86GHz
Physical Memory: 504MB RAM
Page File: 213MB used, 1014MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Manufacturer: Intel Corporation
Chip Type: Intel(R) 915GM/GMS,910GML Express Chipset
DAC Type: Internal
Key Device: Enum\PCI\VEN_8086&DEV_2592&SUBSYS_099C103C&REV_03
Display Memory: 128.0 MB
Current Display Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ialmrnt5.dll
Driver Version: 6.14.0010.4543
Driver Date: 3/23/2006 12:38:50
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_266E&SUBSYS_099C103C&REV_03
Manufacturer ID: 65535
Product ID: 65535
Driver Name: smwdm.sys
Provider: Analog Devices
Driver Version: 5.12.0001.5250
Driver Date: 10/13/2004 17:25:54
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
2,075 views 3 replies
Reply #1 from GalCiv2 Forums Top
You said you are running on an external hard drive - the game requires two file paths - one for the main game files, the other to your \My Documents\My Games\GalCiv2 path. Looks like that second path is not there. The prefs.ini file is located there - the game will not run without it.
Reply #2 from GalCiv2 Forums Top
Or it could be you Updated (Possibly) to a new GakCiv version that uses a DIFFERENT save game format. I know when the Beta gets updated sometimes the save games wont load properly or hang or just plain crash. Maybe that is what is going on as well...
ObjectDock - Access shortcuts and frequently used applications from an animated dock.
Reply #3 from GalCiv2 Forums Top
Indeed, make sure your paths are all intact and also that the external hard drive has not gone and changed drive letters on you. Try wiping out your preferences stuff, in the My Documents\My Games directory.

On those failing, run SmartException (in the Free Stuff area of SDC), and then get the game to crash. It should generate more useful debug info for diagnosis.